Service Adviser

3 weeks ago

Lichfield, United Kingdom TECS GROUP Full time

**Job summary**

Job Title: Service Adviser / Administrator

Department: Managed Solutions

Reporting to: Head of Managed Solutions

Location: Lichfield

Hours of Work: 37.5 hours per week (full-time)

**Job overview**

TECS Group is a specialist provider of critical asset maintenance and building compliance solutions across the UK. TECS is headquartered in Bury, Greater Manchester with additional regional offices in London, Lichfield and Warwick. From these regional operating bases, our engineering teams and administrative support functions serve a broad range of customers in the public and private sectors including the NHS, local government, housing associations, universities and schools and infrastructure providers.

**Main duties and responsibilities**

This role will include a variety of tasks including the following:

- Answering call from customers and logging the call details onto our proprietary CAFM platform.
- Support the Head of Department with producing monthly customer reports.
- Collate and process timesheets and expenses.
- Process supplier and sub-contractor invoices.
- Ensure the day to day jobs assigned to each Service Technician are completed on time.
- Manage consumables used by Service Technicians.
- Liaise with Service Technicians on a daily basis to gain update information on the jobs they have completed.
- Keep the customers updated with engineer details / attendance times for reactive calls.
- Monitor ongoing project works in relation to costs.
- Liaising with customers, contractors and suppliers, as necessary to plan in work schedules, request or provide feedback and chase up works.
- Timely updating of all documentation to support the job costing and invoicing process.

**Work at all times to our company values**

**Flexibility**: We keep our customers’ needs at the forefront of our operations.

**Reliability**: We deliver a quality and consistent service at all times to our customers.

**Our People**: We make sure our teams do their jobs better than anyone else, which means that motivating employees is part of our daily routine. We provide first class training that leads to career progression through the company and excellence is rewarded throughout our organisation.

**Transparency**: We operate a wholly transparent and tailored pricing structure for our customers.

**Integrity**: Above all, we have integrity in absolutely everything we do.

**Qualifications and professional experience**

**Essential**:

- Previous experience within a helpdesk/ customer service environment.
- Confident dealing with customers, Service Technicians and internal staff to ensure the smooth running of our long-term contracts.
- Excellent attention to detail.
- Ability to work on own initiative as well as part of a team.
- Strong all round communication skills.
- Able to priorities work, remain calm and maintain standards when under pressure.
- Competent user of Microsoft Outlook, Word, Excel.

**Key Competencies**:

- Customer focused approach with a desire to provide excellent customer service.
- Excellent written and verbal communication skills.
- Effective relationship developer, who can contribute to a team based culture.
- Ability to champion, support and deliver business initiatives.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Ability to demonstrate initiative and offer new ideas.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking
- Paid volunteer time

Schedule:

- 8 hour shift

COVID-19 considerations:
Active Covid-19 precautions in place to ensure the safety and wellbeing of all employees, in accordance with government guidelines.

Work Location: In person

Reference ID: TECS/005
Expected start date: 01/06/2023

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