We have other current jobs related to this field that you can find below

  • Business Support Team Leader

    3 months ago

    Birmingham, United Kingdom Service Care Full time

    Service Care Solutions are currently recruiting for a Business Support Team Leader to work within Birmingham Children's Trust. To start with, this role will be on a part time basis. Wednesday-Friday 22.5 hours, although the working arrangements can be negotiated. It will also be paying £17.59 per hour while offering the opportunity to working on a hybrid...

  • Service Team Leader

    2 months ago

    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Team Supervisor  - BirminghamMonday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Service Team Leader

    2 months ago

    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Team Supervisor   - Birmingham Monday - Friday (6 am start time) : £24048 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service? Are you passionate about developing your staff to their full potential? Do you...

  • Senior Pensions Team Leader

    3 months ago

    Birmingham, United Kingdom West Midlands Fire Service Full time

    **Senior Pensions Team Leader** It’s an exciting time to be part of West Midlands Fire Service (WMFS). Our vision is to make the West Midlands safer, stronger, and healthier. Our highly-trained staff aim to deliver the best fire, rescue and risk reduction services which have our communities at heart - helping them to stay safe and to thrive. WMFS is a...

  • Multi Services Team Leader

    3 months ago

    Birmingham, United Kingdom Williams Lea Full time

    Multi Services Team Leader **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...

  • Customer Service Team Leader

    2 months ago

    Birmingham, United Kingdom Midland Heart Full time

    **The Role** Are you an experienced team leader looking for a fresh challenge? Do you have a passion for delivering excellent customer service and the ability to instil this passion into your team of Customer Service Officers? We have an exciting Customer Hub Team Leader opportunity within our Customer Contact Centre. This is a full-time, permanent role...

  • Service Delivery Team Leader

    3 months ago

    Birmingham, United Kingdom Engineius Vehicle Movement Exchange UK LTD Full time

    Service Delivery Team Leader Birmingham About Engineius Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have...

  • Hotel Services Team Leader

    3 months ago

    Birmingham, United Kingdom Spire Healthcare Full time

    **Hotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time |** Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader. **Duties and responsibilities** - To ensure all staff are adequately trained to provide the highest standards of housekeeping - Support the Hotel Service Manager with...

  • Team Leader for Service Operations

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Team LeaderAre you ready to take on a leadership role that emphasizes exceptional service delivery?Do you have a passion for mentoring and guiding your team members towards their professional growth?Can you maintain a high level of organization and composure in challenging situations?If these qualities resonate with you, this...

  • Ticketing Services Team Leader

    3 weeks ago

    Birmingham, United Kingdom West Midlands Combined Authority (WMCA) Full time

    If you are results-driven, possess a positive, can-do attitude, and have a strong background in customer service, we want to hear from you.Our Customer Service team are seeking a Ticketing Services Team Leader to motivate and manage a team of front-line advisors to deliver excellent customer service to users of both ticketing services and statutory travel...

  • Team Leader

    3 months ago

    Birmingham, United Kingdom Williams Lea Full time

    **Multi Services Team Leader** **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...

  • Team Leader

    2 months ago

    Birmingham, United Kingdom Barclays Full time

    **Team Leader** **Birmingham** As a Barclays Team Leader, you will be managing the day-to-day operational running of the team for all processes, engaging at an appropriate level, and using relevant methods of communication, ensuring efficient and effective workflows and processes are in place, and work with the team to identify and deliver process...

  • Team Leader

    3 months ago

    Birmingham, United Kingdom PHS Group Full time

    **About The Role**: *** **Team Leader** **Curdworth** **Salary £24,000 (5% achievable bonus)** **Full Time Positions Available** Team Leader for AM shift - 5:30am to 2:00pm Are you a skilled Team Leader? Are you looking for a stable job in a growing company? Do you enjoy being part of a successful team? If so, we are looking for someone to join our...

  • Team Leader

    3 months ago

    Birmingham, United Kingdom PHS Group Full time

    **About The Role**: *** **Team Leader** **Curdworth** **Salary £25,000 (5% achievable bonus)** **Full Time Positions Available** Team Leader for PM shift - 1:30pm to 22:00pm Are you a skilled Team Leader? Are you looking for a stable job in a growing company? Do you enjoy being part of a successful team? If so, we are looking for someone to join...

  • Customer Service Team Leader

    2 months ago

    Birmingham, United Kingdom National Express Full time

    We have an exciting opportunity to join our team in **Birmingham Coach Station as a Customer Service Team Leader.** As a Team Leader you will provide direction, coach and lead colleagues by personal standards and example. You’ll be able to Inspire and empower employees to make decisions that exceed customers’ expectations and increase customer...

  • Team Leader

    2 months ago

    Birmingham, Birmingham, United Kingdom Charles Hunter Associates Full time

    A national charity is looking for a Team Leader for a new service based in BirminghamIf you are an experienced Senior Support Worker, Team Leader or Support Worker looking to take their next career step then I want to hear from youMy client has a strong background and experience supporting over the age of 18 who are in need of specialised treatment and...

  • Team Leader

    3 months ago

    Birmingham, United Kingdom Oakleaf Recruitment Full time

    **Job title**: Team Leader **Location**: Apna House, 6 Park Avenue, Birmingham B18 5NE **Rate Of Pay**: £12.50 per hour **Shift Patterns**:40hrs Per Week, Permanent, Days, 8am to 8pm shifts, alternative weekends **Information about the Role**: **Working as a Care Team Leader at Apna House your duties will include the following**: - Supervise and...

  • Guest Services Team Leader

    2 months ago

    Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Guest Services Team Leader**: The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Guest Services Team Leader you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey...

  • Team Leader, Payroll Services

    3 months ago

    Birmingham, United Kingdom Conduent Business Process Solutions Limited Full time

    **As Payroll Team Leader you are responsible for the daily running and management of a Team of 20. Conduent deliver a Payroll service to a multinational professional services organisation with a monthly UK payroll of circa 25,000 employees.** **Continuously striving towards excellence, you are responsible for setting and monitoring objectives and targets...

  • Service Delivery Team Leader

    3 months ago

    Birmingham, United Kingdom DCA Recruitment Full time

    Service Delivery Team Leader Birmingham About Engineius Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have...

Team Leader Iag Service

2 months ago

Birmingham, United Kingdom BIRMINGHAM DISABILITY RESOURCE CENTRE Full time

Job Title

**Team Leader IAG Service**

Reporting To:
**Service Manager Employment and Skills**

Contract Type:
**Fixed Term (June to November 2024)**

**Location**:
**IHWC, Unit 18, ACE Business Park B33 0LD**

**Salary**:
**NJC SCP 22 currently £30,940.16p**

Working Hours

**Full time equivalent (36.5 hours per week)**

**JOB OUTLINE**:
Under the direction of the Service Manager to co-ordinate and effectively deliver information, advice and casework support services to disabled people, families, carers, organisations and professionals.

**MAIN RESPONSIBILITIES**:

- To supervise the work of the Information, Advice and Guidance (IAG) Service.
- To oversee the recruitment, induction, and supervision of project specific volunteers.
- Working closely with the Service Manager Employment and Skills to co-ordinate the effective delivery of DRC’s information, advice, and casework support services
- Alongside the IAG Service team, to provide high quality, accurate and impartial information, advice and casework support to disabled people, families, carers, organisations and individuals in line with MATRIX and other organisational standards.
- Where necessary, to work with clients to undertake a holistic assessment of their often-complex needs and encourage and enable their active involvement in the planning and delivery of interventions and activities to address these.
- To support clients to access other relevant activities and services in their local communities including those on offer at DRC and externally.
- To provide the above support via a range of mediums including by telephone, digital media, home visits and regular outreach sessions.
- Working with the wider IAG Team, to establish and maintain strong contacts with other partners to maintain an effective intelligence and resource bank to support clients.
- To establish and maintain external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.
- To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.
- Working with the wider IAG Team, to ensure accurate and up to date client records and statistics are maintained through DRC’s CRM system, Lamplight; including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets; supporting the provision of service reports and key performance indicators information to Senior Management, Board of Directors and funders.
- To monitor, review and evaluate the effectiveness of the IAG Service through the service user group and client feedback instigating improvements to existing service delivery and the development of new or additional services to meet changing demand.
- To liaise with the Service Manager and take appropriate action as and when necessary to ensure IAG Service targets and outcomes are met.
- To produce accurate and timely reports as required to funders including but not limited to Birmingham City Council.
- To actively participate in the marketing and publicity of DRC and its IAG Services including proactively undertaking social media activity, undertaking talks and presentations and organising displays, events and exhibitions.
- To represent DRC at external meetings and events as required.
- To supervise the work of the IAG Service team members taking appropriate action as and when necessary to ensure service targets and outcomes are met.
- To oversee the recruitment, training and supervision of Information and Advice Service volunteers.
- To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
- To ensure your own and the wider IAG Team’s continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
- To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.
- To undertake any other duties as and when required commensurate with the nature and grading of the post.

**This is a description of the job as it is at present. It does not form part of the contract of employment. Job descriptions are regularly reviewed and altered, when necessary, in conjunction with the post holder.