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Housing Services Advisor
2 weeks ago
**37 hour week - flexible / agile working arrangements to meet business needs of the service and the customer.**
Hybrid Role.
Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
- Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
- Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
- Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
- Support lone working and similar tools to ensure the safety of Housing Services Officers.
- Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
- Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.
You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.
**Job Types**: Full-time, Temp to perm
Contract length: 3 months
**Salary**: £12.02 per hour
**Benefits**:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oldbury: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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