Housing Services Advisor

2 weeks ago


Oldbury, United Kingdom Concept Resources Full time

**37 hour week - flexible / agile working arrangements to meet business needs of the service and the customer.**

Hybrid Role.

Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
- Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
- Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
- Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
- Support lone working and similar tools to ensure the safety of Housing Services Officers.
- Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
- Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.

You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

**Salary**: £12.02 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Oldbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**: £21,925 (including shift allowance) **Contract**: Full time - permanent **Hours**: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract. Solution bringers. Day makers. Extra milers. We are...


  • Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor - Emergency Breakdown **Location**: Remote **Salary**: £21,925 (including shift allowance) **Contract**: Full time - permanent **Hours**: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract. Solution bringers. Day makers. Extra...


  • Oldbury, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Customer Service Advisor on a temporary contract. Responsibilities of the role include: - Delivering excellent customer service by efficiently managing/resolving customer enquiries to the highest standards through existing channels and upcoming digital contact channels -...


  • Oldbury, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Customer Service Advisor on a temporary contract. Responsibilities of the role include: - Delivering excellent customer service by efficiently managing/resolving customer enquiries to the highest standards through existing channels and upcoming digital contact channels -...

  • Service Advisor

    3 weeks ago


    Oldbury, United Kingdom BMW Group Retail Full time

    Sytner Oldbury is looking for a Service Advisor. **Your role** As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You...

  • Service Advisor

    3 weeks ago


    Oldbury, United Kingdom BMW Group Retail Full time

    Sytner Oldbury is looking for a Service Advisor. **Your role** As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You...

  • Service Advisor

    4 weeks ago


    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Service Advisor

    3 weeks ago


    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Service Advisor

    3 weeks ago


    Oldbury, United Kingdom Sytner Group Full time

    ** About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...

  • Service Advisor

    2 weeks ago


    Oldbury, United Kingdom Sytner Group Full time

    ** About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...

  • Service Advisor

    6 days ago


    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...


  • Oldbury, United Kingdom Concept Housing Association Full time

    Do you pride yourself on providing a compassionate and effective customer experience within a Supported Housing setting? We are looking for an experienced, resident centric Customer Service Officer (CSO) to join us to deliver a proactive and responsive experience to our residents, providers and stakeholders. Our Customer Service Officers provide a critical...


  • Oldbury, United Kingdom Essential Employment Full time

    Customer Service Advisor based in Oldbury and the rate is £12.02ph PAYE This is a full time role working on a temporary contract. Employer Reference: 389545 37 hours per week on a contract initially until 31/03/23. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday. The hours for this role are Monday-Thursday 9.30-5.30...

  • Service Advisor

    4 weeks ago


    Oldbury, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Oldbury Motorstore running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...


  • Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...

  • Service Advisor

    2 weeks ago


    Oldbury, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Oldbury About the role We are currently recruiting for a new Service Advisor to help us keep our Oldbury Motorstore running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private...


  • Oldbury, United Kingdom Elitep Full time

    Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience. Duties will include but not be limited to the following: - Provide high-quality customer...


  • Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades.  Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich.  The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle...

  • HR Advisor

    2 months ago


    Oldbury, United Kingdom Howells Solutions Full time

    **HR Advisor - Social Housing Repairs and Maintenance **Salary**: £30-£40k Full-Time, Permanent position Based in Oldbury (3 days a week), Liverpool (1 day a week) and home (1 day a week)** Due to continuous success and growth our client is currently seeking an experienced HR Advisor to join their team based in and Oldbury (3 days per week) and Liverpool...


  • Oldbury-on-Severn, South Gloucestershire, United Kingdom IRIS- Networx Services Full time

    Customer Service Advisor Oldbury, Birmingham £Competitive Salary Hours of Work: Monday - Thursday 8am - 5pmFriday 8am - 4pm Do you have a great communication skills and experience working in a pressurised environment juggling multiple tasks simultaneously? Our client has a great opportunity for a Customer Service Advisor to join their team in Birmingham...