Customer Service Coordinator
1 month ago
Blount Shutters is a large independent roller shutter and industrial door company, operating for over 30 years. We provide our clients with a maintenance and 24hr emergency repair service, nationwide as well as manufacturing all door systems inhouse. We are seeking a Customer Service Coordinator to join our service desk in providing dedicated support to nominated customers.
This is on a full-time, permanent basis. Starting salary £25,000.00 rising to £26,000.00 per annum following successful completion of probationary period. (PLUS monthly departmental bonus, half-yearly corporate bonus and reward schemes)
Areas of responsibility:
- To provide dedicated support to nominated customers, including the collation and maintenance of any reports or documents relating to these accounts.
- Raising jobs in Jobwatch system.
- Assist the department in preparation of engineer’s daily workload.
- Issue job information to engineers.
- Make sure jobs are closed down by engineers, appertaining to your accounts, while on site.
- Raise purchase orders for hire equipment.
- Issue jobs to subcontractors.
- Answer incoming calls in a timely manner.
- Scanning of paperwork into JobWatch.
- To be aware of all quotations and enquiries and ensure they are followed up in a timely manner, including the booking of jobs, keeping the customer fully informed of progress, dealing and accurately recording all telephone queries and ensuring all information is documented in JobWatch.
- Maintain a high level of communication with nominated accounts, agree preferred frequency and type of reporting and ensure this is adhered to.
- To ensure all customers are offered the Company after sales and maintenance support at all stages and levels within their contract.
- All invoices to be accurately collated within agreed timeframes, ensuring disputes are resolved or communicated to the correct department for investigation and followed up.
- All correspondence (both internal and external) must be accurately recorded and actioned on JobWatch where appropriate. All filing systems must be maintained with the aim of accuracy and ease of retrieval.
- To carry out any other reasonable tasks as requested by your Line Manager or Director, ensuring all specific duties are completed accurately and punctually or within agreed deadlines.
- Collate and check all paperwork for completed jobs and invoice, final inspection and post.
- Run lists of outstanding calls/jobs, general housekeeping in system.
- Bring to the attention of your Line Manager or Director any issues or problems relating to your accounts, if you have been unable to resolve. Key Performance Indicators
- Respond to customer queries within 24 hours of receipt.
- To adhere to and exceed SLA’s as agreed with customer.
- To be aware of level of outstanding enquiries and quotations with no action.
- Ensure quotation conversion rates are above 80%
- No more than five disputes or complaints in any one month for all Key Accounts managed by National Accounts Co-ordinator.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service office enviroment: 2 years (required)
Work Location: In person
Reference ID: Customer Service Coordinator - West Thurrock
-
Customer Service Coordinator
4 weeks ago
Thurrock, United Kingdom BLOUNT SHUTTERS LIMITED Full timeTo provide dedicated support to nominated clients, duties include the collation and maintenance of any reports or documents relating to these accounts. - Updating client portals, recording information in excel. - Raising jobs in JobWatch system. - Assist the department in preparation of engineer’s daily workload. - Issue job information to engineers. -...
-
Care Coordinator
1 month ago
Thurrock, United Kingdom Essex Partnership University NHS Foundation Trust Full time**Care Coordinator** **Band 6 - £32,306 - £39,027 plus 5% fringe allowance** **Full Time - 37.5 hours per week** **Base - Thurrock** This is an exciting opportunity to work in and contribute to the effectiveness of the West Essex Support and Treatment for Early Psychosis Service (ESTEP) and to gain some new experience for your own personal development. We...
-
Customer Service Manager
4 days ago
West Thurrock, United Kingdom Nationwide Platforms Full timeWe are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...
-
Customer Service Advisor
2 days ago
Thurrock, Essex, United Kingdom Mears Group PLC Full time €25,370Annual salary: up to £25,369.92 Customer Service Advisor Thurrock Full Time Permanent Salary up to £25,369.92 per annum We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local...
-
Customer Service Advisor
1 month ago
West Thurrock, United Kingdom TN Recruits Full timeAre you looking for a role in a very friendly and sociable team, that take pride in delivering outstanding customer service for their customers? We have a vacancy with a team with outstanding company culture, with regular team days out and a lovely family-feel vibe around the office!! This is a customer facing role where you will be meeting and greeting...
-
Transport Coordinator
1 month ago
West Thurrock, United Kingdom Pure Resourcing Solutions Full timePure are pleased to be recruiting for a Transport Coordinator for our client based in Grays. **Main Duties**: - Ability to create a Weekly and Daily Ops Sheet - Ability to update the Delivery Plan and send to Planners on daily basis as an accurate record of what happened. - Assist the Transport Manager in monitoring the Company and Contract Driver use of...
-
Travel Customer Service Executive
2 weeks ago
Thurrock, Essex, United Kingdom Travel Trade Recruitment Full timeThis is a fantastic opportunity for someone who is looking for a new challenge within the travel industry and to further their customer service experience with a travel company based in South Essex. The successful candidate must have experience of working in a customer service environment, with excellent communication and organisational skills. JOB...
-
Project Coordinator
1 day ago
West Thurrock, United Kingdom RSE Full timeWhat Are We Looking For? On the back of a large project win, RSE is looking for an experienced Project Coordinator to join our London business on a permanent basis as part of our Asset Management & Technical Services team. This is a unique role, offering the incumbent the opportunity to effectively spearhead the delivery of a multi-million-pound scope of...
-
Counselling Services Administrator
4 days ago
Thurrock, United Kingdom St Luke's Hospice Full time**To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR Team using the chat function on our careers page or calling 01268 524 973.**: **St Luke's Hospice is a local charity providing compassionate care to individuals who are dealing with illnesses that are no longer curable. We strive to...
-
Customer Service Manager
2 days ago
West Thurrock, Essex, United Kingdom Nationwide Platforms Full timeWe are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...
-
Customer Service Manager
2 days ago
West Thurrock, Essex, United Kingdom Nationwide Platforms Full timeWe are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...
-
Care Coordinator
2 months ago
Thurrock, United Kingdom Essex Partnership University NHS Foundation Trust Full timeThis is an exciting opportunity to work in and contribute to the effectiveness of the West Essex Support and Treatment for Early Psychosis Service (ESTEP) and to gain some new experience for your own personal development. We are recruiting additional staff to join our already fantastic team to meet the National Early Intervention standards. The WEST ESTEP...
-
Customer Service Manager
2 days ago
West Thurrock, Essex, United Kingdom Nationwide Platforms Full timeWe are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven,...
-
Customs Declarant
1 week ago
West Thurrock, United Kingdom Select Appointments Full timeAre you ready to launch your Customs career to the next stage? With your knowledge of IPR and OPR procedures and standard Import/Export practices, your skills will be utilised within a highly reputable, international freight forwarding business in which you will assist a well-established customs operations team. The team enjoy a calm and collaborative...
-
Transport Planner
5 days ago
Thurrock, United Kingdom ASD Full timeRole Overview The main purpose of this role To plan/coordinate and support Transport activities at Thurrock Site. Maintains Safety, Quality, Service, Cost & Productivity performance to ensure all objectives are met. Key Responsibilities To plan/coordinate a safe & efficient day to day transport operation for Exeter Site. To support the...
-
Timpsons Shoe Repairs
1 month ago
Thurrock, United Kingdom Timpsons Full timeI am looking for outgoing enthusiastic people with a keen eye for detail. You must feel at ease talking to customers, look the part and have great sales skills. You in return will be taught all the skills Timpson is known for i.e., Shoe repair, key cutting etcWe will also offer you a generous bonus scheme, holiday homes, birthday off and many more benefits....
-
Timpsons Shoe Repair
4 weeks ago
Thurrock, United Kingdom Timpsons Full timeI am looking for outgoing enthusiastic people with a keen eye for detail. You must feel at ease talking to customers, look the part and have great sales skills. You in return will be taught all the skills Timpson is known for i.e., Shoe repair, key cutting etcWe will also offer you a generous bonus scheme, holiday homes, birthday off and many more benefits....
-
Customer Advisor
3 days ago
West Thurrock, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.29 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q West Thurrock** We believe anyone can improve their home to make life...
-
Workshop Controller
5 days ago
Thurrock, United Kingdom Steer Automotive Group Full timeWorkshop Controller Thurrock Ref: VA1933 #TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague...
-
Centre Co-ordinator/administrator Apprentice
4 weeks ago
Thurrock, United Kingdom TCHC Group Full time**Peterborough**: **Associate**: **£120 per day**: - Job Description **Thurrock**: **Apprenticeship**: **£12,480***: - Job Description **What are we looking for?**: Are you ready to kickstart your career in education administration? Are you enthusiastic, organised and motivated with effective communication skills? TCHC is offering an exciting...