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Travel Customer Service Executive
4 months ago
This is a fantastic opportunity for someone who is looking for a new challenge within the travel industry and to further their customer service experience with a travel company based in South Essex.
The successful candidate must have experience of working in a customer service environment, with excellent communication and organisational skills.
JOB DESCRIPTION:
- Dealing with all customer queries by telephone, email and on occasion, face to face.
- Ensure correct information is passed on to passengers.
- Action cancellations / amendments to bookings
- Issuing documentations to passengers, such as ticketing, pre travel information, itinerary change letters etc.
- Entering passenger information onto our in house booking system correctly.
- Taking payment from passengers.
SKILLS REQUIRED:
- Previous experience within a the travel industry or customer service environment
- Pleasant & professional telephone manner.
- Effective Sales skills.
- Excellent communication and organisational skills.
- Good command of the English language both written and verbal
- Team Player
- Self-starter with own initiative
THE PACKAGE:
- The successful candidate can expect a starting salary
- Excellent company benefits
HOURS:
Monday - Friday: 9:00 - 17:30 & 1 Saturday every 5/6 weeks 9:00 - 17:00 (with a day in lieu)
INTERESTED?
If you have the relevant skills and experience, please follow the instructions to apply now.
Do you have extensive experience of incoming group and incentive travel into the UK?
Are you that person your friends turn to for travel ideas? Always in the know about the latest shows, music events / sports fixtures or a foodie with excellent knowledge on the best places to eat out?
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