Customer Success Manager
3 days ago
**Customer Success Manager - Job Description**
Are you seeking an exciting new opportunity?
We are working with an exciting FinTech start-up, who provide a payment solution platform to organisations in the education space.
This role would be perfect for you if you have Customer Success or Account Management in the FinTech space - any exposure to the education space would be a benefit.
This opportunity will allow you to come in as the first CSM hire before helping structure the department, objective, build YOUR team and progress.
**Role and Responsibilities**
Join as their first Customer Success Manager and be a pivotal part of the development of the function.
- Hire #1 in the CS team
- Help grow YOUR team
- Help create goals, targets, and objectives for Customer Success.
- Support client onboarding and the lifecycle of the relationship.
**Required Skills and Experience**
As mentioned previously you will need experience in a Customer Success or Account management position within the FinTech space.
- Highly motivated to ensure retention and customer satisfaction
- A proactive approach
- Passion for building relationships
- Excellent communication skill
**The Benefits**:
- Up to £45k based salary
- Equity in the business
- Fully remote working
- Flexible working (core team hours are 10am to 4pm)
- Personal development budget
- Pension contribution
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