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Support Line Engineer

4 months ago

Lancashire, United Kingdom Chappell Enterprise Full time

Chappell Enterprses UK are recruiting for **1st & 2nd line Service Desk Engineers**to work with our client based in **Barrowford.**

**Job role**:
We are looking for a 1st & 2nd line engineer for our Service Desk Team. The team is already made up of 12 engineers of a similar level. We offer flexible working of 3 days in, two days at home as well after probation/induction whichever is most suitable.

The role will be working on tickets and phone calls for IT related issues. It has an on call rota for out of hours for 1 week every 3 to 4 months as well.

**Job description**:
This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to workon-site.

**General duties will include**:

- Working to Service Level Agreements
- Working with network devices such as Cisco and HP
- Switching configurations and troubleshooting including Cisco, Meraki, HP.
- Firewalls and Router configurations and troubleshooting including Meraki.
- Windows Server troubleshooting including 2012/2016/2019 versions.
- Windows endpoint troubleshooting including Windows 7 and Windows 10.
- Office 365 Administration including troubleshooting and setting up.
- Vmware knowledge would be desirable but not required.
- General TCP/IP, Lan, Wan and VPN troubleshooting.
- Building solid relationships with customers.
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.

**About You**

You will have:

- Two years' experience in end-user support.
- Excellent customer services skills
- High level of interpersonal skills
- An ability to accurately triage technical requests.
- A valid UK driving license.

Our people are important to us, so we believe in looking after them as best we can. We have an engagement policy with perks and benefits, including:

- Tools to get the job done - A new high-spec Dell laptop and mobile phone expenses
- Cashback Healthcare Plan
- Career and personal development
- Annual away day for feedback and positive change
- Fun CSR activities, friendly environment and relaxed workplace
- Social days/evenings out and the Seriun festival (Coming soon)
- Hot lunch on last Friday of every month, with a catered-for style lunch every quarter
- Xmas parties (which are on another level)
- Weekly fruit basket, tea, coffee and fruit juice provided
- Inpowa - employee reward system - prizes for the great work you do
- Annual Incremental holidays (maximum of 5 extra days after 3 years' service)
- Ability to purchase holidays
- Long service rewards and awards
- Pension Scheme
- Career Progression policy of internal recruitment over external

**Salary**:
£24,000 - £27,000 per annum

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