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Technical Support Support

2 months ago

Preston Lancashire, United Kingdom Allegiance Group Full time €40,000 - €50,000

Job Title: 3rd Line Support Engineer Location: Preston, UK
This company are an IT Service / Cloud provider based in Preston, they truly have one of the best staff development plans in the industry, and are held in high regard as one of Microsoft’s top partners. The company are now looking for a 3rd Line Support Engineer, who’s position will be split around 70% project work and 30% escalations from the Service Desk.

As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions to our clients. This role requires strong expertise in Azure, Office 365, and Networking, including routers, switches, and VLANs.

Provide 3rd line support and troubleshooting for escalated IT issues.
Manage and maintain cloud environments, primarily within Microsoft Azure.
Administer and support Office 365, including Exchange, SharePoint, and Teams.
Design, configure, and manage network infrastructure, including routers, switches, and VLANs.
Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently.
Perform regular system monitoring, maintenance, and optimization.
Document technical procedures, configurations, and solutions.
Assist in the planning and implementation of IT projects.

Proven experience in a 3rd Line Support Engineer role or similar.
Strong expertise in Microsoft Azure, including VM management, networking, and security.
Extensive experience with Office 365 administration and troubleshooting.
In-depth knowledge of networking technologies, including routers, switches, and VLANs.
Familiarity with firewalls, VPNs, and network security best practices.
Microsoft Certified in any area


Competitive salary between £40,000 and £50,000, based on experience.
Opportunities for career progression and professional development. Flexible working arrangements.
Comprehensive benefits package.

If you are interested in this position, please get in touch with Adam Leake at Allegiance Technology to apply, we are interviewing for this position immediately.