Customer Service Advisor
3 weeks ago
**Key Responsibilities**:
- Provide accurate information regarding products, orders, shipping, and returns.
- Assist customers in resolving issues or complaints effectively and efficiently.
- Utilize Gorgias or similar customer service software to manage and track customer interactions.
- Collaborate with other teams such as Sales, Marketing, and Operations to ensure a seamless customer experience.
- Identify opportunities for process improvement and contribute to the development of best practices within the customer service department.
- Maintain a positive and empathetic attitude towards customers at all times.
**Requirements**:
- Previous experience in customer service, preferably in an e-commerce environment.
- Proficiency in using customer service software such as Gorgias or similar platforms.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a focus on providing solutions.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality.
**Preferred Qualifications**:
- Experience using Gorgias or similar customer service software.
- Familiarity with e-commerce platforms such as Shopify.
- Knowledge of industry trends and best practices in customer service.
**Job Types**: Full-time, Part-time
**Salary**: £8.00-£11.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company events
- Company pension
- Flexitime
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Cambridge (required)
Work Location: In person
Application deadline: 10/03/2024
Expected start date: 11/03/2024
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