Commercial Assistant

2 weeks ago

StokeonTrent, United Kingdom Azelis Full time

Main Accountabilities
- Inform Customers of any amendment to handle blocking points (credit limits, overdues, shortages etc.).
- Optimise orders (bundling, GM2 maximization).
- Perform Sales Order Reviews : challenge sales, financial and logistics feasibility.
- To represent Azelis sales, stock and logistics operations with support from the planners and back office teams. Ensure that customer request can be handled operationally and commercially.
- Prepare sales prices for the Sales Managers where needed.
- Respond to customer requests - sds, specifications, samples requests.
- Follow up customer quotations either directly or via a prompt of the external sales manager.
- Ensure prices are updated on CRM and are communicated to customers where appropriate.
- Follow customers purchasing behavior, detect opportunities and develop the commercial relationship.
- Sales Forecasting/planning assistance in conjunction with the relevant planner.
- Accountable for tracking pricing & margin development; running relevant reports (e.g. GM1 tracker, next sales prediction, price check order intake, unit price evolution) to identify instances where pricing actions not taken or margin below target and/or negative, enabling corrective action can to be taken in conjunction with the business manager / sales manager.
- Assist the sales team in setting up new customers, managing the new customer set up process from initial request through to population of CRM.
- Master specific tools (AX, BI, CRM).
- Ensure customer accounts completeness and accuracy in AX (logistics specifications, product requirements etc). Ensure that correct instructions appear on warehouse documentation.
- Record blanket orders in the ERP system and instruct the sales back office to know when the next shipment is required.
- Interact with Customers actively to support Credit Control with collection of overdues.
- Coordinate customer complaints to ensure that all are dealt with and responded in a timely and robust manner.

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