Front of House Staff

4 months ago

Monmouth, United Kingdom Bridges Centre Full time

**Job Title**: Casual Front of House Staff

**Responsible to**: Line Manager

**Salary**: £10.42 per hour

**Duration of post**:Casual Worker Contract - The Line Manager will contact you from time to time to offer you work as required for holiday, absence and events & functions cover.

As much advance notice will be given to ensure flexibility to work as required**.**

**Hours**: Various; The Pantry operates between the hours of 8am - 4pm, with events and functions that will cover evenings and weekends.

Bridges is a place where we build bridges between people and connect individuals with local activities, services and projects. By doing this Bridges enables the people of Monmouthshire to live happy, healthy and fulfilled lives, maximising their potential and building positive connections with each other and other organisations.

**Job Purpose**:
Reporting to the Line Manager for the area, you will be responsible for providing a high level of customer service in all catering and functions areas of Bridges Centre. You may also be required to assist in the day to day running of the in-house café known as ‘The Pantry’.

**Main Duties**:
**To be a committed member of the Front of House Team**:
1. Greeting all guests warmly on arrival and escorting them to their table

2. Running the counter operation within the pantry, including taking orders, serving meals and clearing tables.

3. Preparing and serving hot & cold drinks, such as coffee, tea and speciality beverages.

4. Liaising with the kitchen to ensure an efficient and seamless service and ensure orders are delivered to customers in a timely manner.

5. To care about customer satisfaction and deliver high standards of client service within the department.

6. To maintain high standards of personal conduct and professionalism.

7. Respond to customer expectations and demands if so required, and communicating any needs to the line manager.

8. Action customer complaints/feedback immediately, reporting issues to Line manager.

9. To uphold excellent communication throughout the team and with other departments in the centre.

10. To perform any tasks required within the kitchen or any other area within the events operation at Bridges Centre.

11. Maintain a spotlessly clean café environment and take responsibility for end of day clean down.

12. Cash handling in the pantry, to include using the till and card machine as required.

13. Ensure daily cashing up is completed and reconciled with regard to cash float and running appropriate card payment reports. Daily income and refunds are recorded appropriately.

**To assist in the delivery of budgeted profit by**:
1. Adhering to portion controls at all times.

2. Ensuring all supplies, both food and non-food are used, as directed by the Catering Manager to ensure maximum efficiency.

3. Identifying sales opportunities including up-selling and cross-selling products.

4. Assisting with deliveries and stocks and the associated checks required.

**Responsible for ensuring full compliance with Food Hygiene and Health & Safety legislation, including**:
1. Undertaking any necessary Food Safety & Health & Safety training

2. Adhere to food, sanitary and safety standards as advised by kitchen manager.

3. Food is displayed according to current food legislation standards

4. Undertaking Café and kitchen cleaning duties and keeping accurate records

In addition to the duties and responsibilities listed, the post holder is required to perform any other reasonable duties that may be assigned by the Line Manager in addition to those shown above.

**Other Duties**:
1. To act as an ambassador for Bridges raising awareness of its charitable aims and objectives and enhancing its reputation through exemplary behaviour, conduct and team working.

2. To attend meetings and training as required.

3. Take all reasonable measures to follow all Health and Safety policies, procedures, and appropriate legislation as applicable, including personal accountability for the safety of self and others at all times.

**Skills Required**:
1. Excellent interpersonal skills and the ability to make guests feel welcome and well cared for.

2. Customer services / Hospitality Qualification or experience in a similar role.

3. Basic Food Hygiene Certificate - Preferred, although training can be provided

4. Strong Communicator and have a good level of numeracy

5. Attention to detail with a pride in your work.

6. Experience of being part of a team or working on own initiative.

7. Being able to multi-task and juggle competing priorities throughout a shift.

8. Good time management skills with a focus on punctuality

9. Knowledge within a similar role of taking bookings, orders and payments, face to face and over the phone.

**Personal attributes**:
1. Ability to work in a self-managed way

2. To be flexible to meet the demands of the role

3. Highly professional approach to all tasks

4. A willingness to learn and help out where required.

**Other

  • Front of House Team Member

    2 weeks ago

    Monmouth, Monmouthshire, United Kingdom Loungers Full time

    About UsLoungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges.Our TeamWe're looking for a talented and charismatic Front of House Team Member to join our team. As a key member of our team, you'll be responsible for creating a warm and inviting atmosphere for our...

  • Front of House Supervisor

    3 months ago

    Monmouth, United Kingdom Lounges Full time

    Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant! It's...

  • Casual Bar Staff

    4 months ago

    Monmouth, United Kingdom Bridges Centre Full time

    **Salary**: £11.44 per hour **Duration of post**:Casual Worker Agreement **Hours**: Weekend working - the line manager will contact you from time to time to offer you work as required for holiday, absence and events & functions cover. As much advance notice will be given to ensure flexibility to work as required**.** **Annual leave entitlement**:...

  • Front of House Apprentice

    3 months ago

    Monmouth, United Kingdom The Bush Inn Full time

    1 - The Bush at Penallt (formally the Inn at Penallt) is a 17th Century traditional country inn built on a hill of quartz located in the Wye Valley with spectacular views of the Forest of Dean and the Monmouthshire countryside. The Inn has been branded by visitors as a ‘little paradise’. We are blessed with countryside tranquillity, little to no light...

  • Housing Officer

    2 months ago

    Monmouth, United Kingdom Vetro Recruitment Full time

    Overview Title: Housing Officer Hours: 35 hours per week Salary: £16-£20p/h (including holiday pay) Vetro Housing are excited to be actively recruiting for Housing Officers in the local area. If you have a genuine passion for supporting people with their challenges, increasing engagement and reducing antisocial behaviour, this job is for...

  • Housing Officer

    2 months ago

    Monmouth, United Kingdom Vetro Recruitment Full time

    OverviewTitle: Housing OfficerHours: 35 hours per weekSalary: 16- 20p/h (including holiday pay) Vetro Housing are excited to be actively recruiting for Housing Officers in the local area. If you have a genuine passion for supporting people with their challenges, increasing engagement and reducing antisocial behaviour, this job is for you!Duties:Be present...

  • Front of House Apprentice

    3 months ago

    Monmouth, United Kingdom Inspiro Learning Full time

    A great chance to start your career in hospitality service has become available at The Bush Inn. Duties Will include: - Immaculate Customer Service - Food and drink Service including how to prepare for service and how to run service - Cash Handling and payment processing - Help create a warm, relaxed and friendly atmosphere - Learn menus and prices and...

  • Housing Officer

    2 months ago

    Monmouth, United Kingdom Vetro Recruitment Full time

    OverviewTitle: Housing OfficerHours: 35 hours per weekSalary: £16-£20p/h (including holiday pay) Vetro Housing are excited to be actively recruiting for Housing Officers in the local area. If you have a genuine passion for supporting people with their challenges, increasing engagement and reducing antisocial behaviour, this job is for you!Duties:Be...

  • Catering Services Worker II

    1 day ago

    Monmouth, Monmouthshire, United Kingdom Aramark Full time

    Your Aramark Journey Starts HereWe are seeking a motivated and enthusiastic Catering Assistant to join our team at Monmouth School. As a Catering Assistant, you will play a vital role in providing excellent customer service to our students and staff.Key ResponsibilitiesServe a range of food and beverages to studentsGeneral cleaning of the kitchen and food...

  • Catering Services Worker II

    1 day ago

    Monmouth, Monmouthshire, United Kingdom Aramark Full time

    Your Aramark Journey Starts HereWe are seeking a motivated and enthusiastic Catering Assistant to join our team at Monmouth School. As a Catering Assistant, you will play a vital role in providing excellent customer service to our students and staff.Key ResponsibilitiesServe a range of food and beverages to studentsGeneral cleaning of the kitchen and food...

  • Part Time Bar Person

    3 months ago

    Monmouth, United Kingdom The Lion Inn Full time

    We are a very busy family-owned pub, locally renowned for our fantastic home-cooked food, our welcoming atmosphere, our craft ale and cider selection, our attentive and friendly staff, our excellent service, and our location in the picturesque village of Trellech. We are the number 1 rated pub in Monmouth on TripAdvisor, consistently receiving 5* reviews and...

  • Bar and Waiting Team

    3 months ago

    Monmouth, United Kingdom Loungers Full time

    Bar and Waiting Team - MonmouthLounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable. You can read each customer. If there's someone with their head in their laptop just...

  • Duty Manager

    2 days ago

    Monmouth, Monmouthshire, United Kingdom whitbread Full time

    We're currently recruiting for a Duty Manager role in our Monmouth Premier Inn. As a key member of our hotel team, you'll be responsible for ensuring a seamless guest experience, managing our leadership and housekeeping teams, and maintaining a safe and welcoming environment.Key Responsibilities:Manage daily hotel operations, including front-of-house and...

  • Duty Manager

    2 days ago

    Monmouth, Monmouthshire, United Kingdom whitbread Full time

    We're currently recruiting for a Duty Manager role in our Monmouth Premier Inn. As a key member of our hotel team, you'll be responsible for ensuring a seamless guest experience, managing our leadership and housekeeping teams, and maintaining a safe and welcoming environment.Key Responsibilities:Manage daily hotel operations, including front-of-house and...

  • Bar and Waiting Team

    3 months ago

    Monmouth, United Kingdom Loungers Full time

    Bar and Waiting Team - MonmouthLounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable. You can read each customer. If there's someone with their head in their laptop just...

  • Casual Receptionist

    4 months ago

    Monmouth, United Kingdom Bridges Centre Full time

    **Job Title**: Casual Receptionist **Responsible to**: Finance Officer **Salary**: NMW depending on Wage Band **Duration of post**:Casual Worker Agreement **Hours**: Monday to Friday - 9am to 5pm - The line manager will contact you from time to time to offer you work as required for holiday and absence cover. As much advance notice will be given to...

  • Catering Services Worker II

    2 days ago

    Monmouth, Monmouthshire, United Kingdom Aramark Full time

    Your Aramark Journey Starts HereWe are seeking a motivated and enthusiastic Catering Assistant to join our team at Monmouth School. As a Catering Assistant, you will play a vital role in providing excellent customer service to our students and ensuring the smooth operation of our catering outlet.Key ResponsibilitiesServe a range of food and beverages to...

  • Catering Services Worker II

    2 days ago

    Monmouth, Monmouthshire, United Kingdom Aramark Full time

    Your Aramark Journey Starts HereWe are seeking a motivated and enthusiastic Catering Assistant to join our team at Monmouth School. As a Catering Assistant, you will play a vital role in providing excellent customer service to our students and ensuring the smooth operation of our catering outlet.Key ResponsibilitiesServe a range of food and beverages to...

  • General Catering Assistant

    3 months ago

    Monmouth, United Kingdom Aramark Full time

    **Your Aramark journey starts here** Are you looking for a fun role that’s term time only? Looking for a role that will fit around your family or other commitments? Love working in a exciting and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! **Perks of the...

  • Catering Assistant

    2 months ago

    Monmouth, United Kingdom Aramark Full time

    Catering Assistant - Monmouth, Monmouthshire Your Aramark journey starts here Are you looking for a fun, part time role that’s term time only? Looking for a role that will fit around your family or other commitments? Love working in a exciting and busy environment where no day is the same? Enjoy providing excellent customer service to an array of...