Senior Housekeeper

1 month ago

London, United Kingdom Calibre Recruitment Full time

Overview:
We are seeking a highly skilled and experienced Senior Housekeeper to maintain a private family's residence in Central London. Family doesn't permanently live at the property. Position can be live in or live out. As a Senior Housekeeper, you will be responsible for overseeing and managing the housekeeping operations at private residence to ensure cleanliness and client satisfaction. You'll collaborate with a team of four under the property manager's supervision.

Responsibilities at all the times:

- Collaborate with the property manager to ensure the property is kept in top condition, clean, safe and secure at all times. This will involve monitoring the housekeepers to keep the property in the highest level of order.
- Demonstrate strong communication skills when liaising with the property manager, staff, VIP guests and residents.
- Respond to family requests such as ordering taxis, running errands & organising drycleaning.
- Cleaning of antiques, fine china, silverware and other items in the household. This includes laundry, windows, floor treatments, dusting, polishing, vacuuming, care of upholstery, fabric, glass, leather, etc., and careful attention to the cleaning of antiques.
- Service all areas regularly and cleaning schedule to include regular deep cleaning of bathrooms/kitchens and details such as preventing lime scale build up and running taps regularly to keep water pipes fresh etc.
- Liaise with the property manager regarding any/all maintenance issue relating to the property and oversee contractors doing work in the property.
- Familiarise yourself and become confident with fire systems/alarm systems and AV systems etc.
- Manage expenses for cleaning supplies, non perishables etc to a budget.
- Organise housekeeping staff schedules and leave with the property manager.

When the family are in residence:

- Manage the team of housekeepers and temporary staff to deliver excellent service.
- Ensure that all areas of the house are maintained including turn up & turn down as well as the clients personal staff areas.
- Ensure Laundry is done to clients preferences (e.g. separate client/staff laundry and use preferred products etc.
- Liaise with the chefs/staff to ensure house is fully stocked during the visit.
- Adhere to a dress code when the client is in residence and ensure that the staff you are responsible for are also adequately presentable.

**Experience**:

- Proven experience in a senior housekeeping or supervisory role
- Strong knowledge of cleaning practices and techniques
- Previous experience in a hotel or high end private residences essential
- Excellent customer service skills with the ability to handle guest inquiries or complaints effectively
- Ability to multitask, prioritize tasks
- Strong attention to detail and organizational skills

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£45,000.00 per year

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: Senior Housekeeper (live in or live out)

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