Booking Agent

At Plantexpand we offer our customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. We also offer a comprehensive outsourcing service to a whole range of clients. We created our own Asset Management System designed to give our customers an overview of everything from spend analysis to VOR tracking, booking fleet availability and much more.

We focus on keeping our customers happy through our bespoke service and longstanding relationships. We work with many nationally recognised companies including Thames Water, ARI, UKPN, Cadent, Rivus, the AA and St John's Ambulance to name a few

Due to company growth, we are now recruiting for a temporary Booking Agent (Workforce Planner) to work within our bookings team.

Responsible for arranging Operational shift cover, allocating staff annual leave, recording staff sickness and covering minute absences to ensure adequate operational cover for our customers.
- Organise and control the engineers' workload, including planned services, maintenance tasks, repairs, and work in progress.
- Alter and update rotas to provide the best operational cover according to the demands of the service and to attain the optimum use of the resources available.
- Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
- Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
- Manage inbound and outbound customer communications related to service delivery or general queries.
- Re-prioritise throughout the day as circumstances change.
- Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
- Maintain an accurate record of planning on PAMS and relevant customer portals.
- Collaborate with peer workforce planners to share resources and develop staffing strategies.
- Communicate with the mobile technician team daily and maintain service delivery KPIs.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £27,000.00-£28,000.00 per year

**Benefits**:

- Free parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: tempworkforceplanner