Reservations Advisor

**Purpose of the Role**

Our people create a guest experience that is as unique and memorable as Langdale. Our Reservations Advisors help make guest stay’s truly memorable and assist with all bookings. This could be anything from confirming a luxurious weekend away, an evening meal, Spa treatment, a holiday in our self-catering properties or those little extra touches and magical moments that leave our guests eager to return.
- You just might be the person we’re looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career. People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?
- Team members who handle enquiries with care and precision
- Enjoy working cohesively as part of a vibrant team.
- Are IT literate
- Have impressive time management and organisational competences.
- A dazzling telephone manner with matching communication skills.
- A friendly and professional work ethic.
- The ability to complete tasks to a high standard with good attention to detail.

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

**A few ‘need to knows’**
- This role is offered with a pay band salary of £24,150.
- Interview will be a Teams Call, followed by an onsite visit including time meeting the existing team and a tour of the grounds. Depending on your existing location, we can accommodate overnight stays.
- Shift patterns consist of eight-hour shifts working over five days out of seven. As part of our training programme (whether that be as a new starter or continuous role-related training), colleagues are required to take part in all shift patterns.
- All applicants must be eligible to live and work in the UK.
- The role will be situated primarily at our site in Greater Langdale, near Ambleside with the potential for the opportunity for home working once your training has been completed.

**About Us**

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. Our Sales Team are very well recognised by the wider workforce and we have both longstanding and newer colleagues who will make any new starter feel at home and part of something great

**Role Requirements**
- Organise and manage bookings for the Langdale Estate. This covers any type of booking from a night in a luxury Hotel, to a Brimstone Spa treatment or an evening meal. The possibilities are endless, and no day is the same with your skillset growing hour by hour.
- Increase and optimise sales in line with the brand and company sales policy.
- Communicate with GUESTs using a variety of communication methods.
- Responsible for accurately taking payment information and keeping the customer details safe in line with legislation.
- Attending to any change requests to existing bookings.
- Support in other departments when busy or at key service times; training would be offered for task in hand.
- Consistently deliver a product and service to meet the quality, standards, and expectation of customers
- Understanding our month’s forecast; working collaboratively with the Management Team to sense the conversion required with bookings.

**What you will get in return**:

- Employee Assistance Programme: a 24-hour helpline to support you through any of life’s issues or problems.
- Free onsite parking
- Annual flu jab vouchers
- Trade Discount at B&Q
- Life Cover up to twice your salary after 6 months in service.
- Company Sick Pay after 6 months in service
- Online training platform for self-development
- Free hot & cold meals available and served in a staff canteen.
- Discounts at Kendal Physio
- Access to Staff Website; a hub of information of business and colleagues’ news.
- Spa discounts for you and a guest
- Onsite pub and restaurant discounts
- Be a guest for the night free of charge Stay in our Langdale hotel, B&B for one night.
- Free membership fitness and leisure facilities
- Monthly prize draw for staff nominated by guests.
- Monthly ‘Langdale Superstar’ prize draw for staff nominated by colleagues.
- Monthly prize draw for use of the Brimstone Spa Thermals
- GUEST facing roles have a uniform provided or a uniform budget offering.
- Staff Events for every occasion; welfare offering, seasonal and much more