Reservations Advisor

**Role**: Reservations Advisors
**Employer**: Langdale Leisure Limited
**Location**: Ambleside, Cumbria
**Employment Type**: Permanent, Full-Time (39 hours per week)
**Salary**: £24,150

**Benefits**: 2X Life Cover following 6 months of service, free meals, free access to leisure facilities, Learning & Development plans for further progression

Realise HR is delighted to be working exclusively with Langdale Leisure Limited. Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of a 4-star luxury hotel, 5-star self-catering accommodation, prestige spa and fitness facilities along with restaurant and bar.

**The Role**

Our people create a guest experience that is as unique and memorable as Langdale. Our Reservations Advisors help make guest stay’s truly memorable and assist with all bookings. This could be anything from confirming a luxurious weekend away, an evening meal, Spa treatment, a holiday in our self-catering properties or those little extra touches and magical moments that leave our guests eager to return.

**About You**
- You just might be the person we’re looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career. People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?
- Team members who handle enquiries with care and precision
- Enjoy working cohesively as part of a vibrant team.
- Are IT literate
- Have impressive time management and organisational competences.
- A dazzling telephone manner with matching communication skills.
- A friendly and professional work ethic.
- The ability to complete tasks to a high standard with good attention to detail.

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

**About the Role**
- Organise and manage bookings for the Langdale Estate. This covers any type of booking from a night in a luxury Hotel, to a Brimstone Spa treatment or an evening meal. The possibilities are endless, and no day is the same with your skillset growing hour by hour.
- Increase and optimise sales in line with the brand and company sales policy.
- Communicate with guests using a variety of communication methods.
- Responsible for accurately taking payment information and keeping the customer details safe in line with legislation.
- Attending to any change requests to existing bookings.
- Support in other departments when busy or at key service times; training would be offered for task in hand.
- Consistently deliver a product and service to meet the quality, standards, and expectation of customers
- Understanding our month’s forecast; working collaboratively with the Management Team to sense the conversion required with bookings.

**Job Types**: Full-time, Permanent

**Salary**: £24,150.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership
- Life insurance
- On-site parking

Work Location: One location