Homelessness and Rough Sleeper Coordinator

7 days ago

Norwich, United Kingdom South Norfolk and Broadland District Council Full time

Fixed Term until March 2025

A chance to assist some of the most vulnerable people in our communities

Role Snapshot...

To ensure a swift outreach response to customers who are homeless and/or rough sleeping to access suitable accommodation and services to improve outcomes and prevent reoccurrence of homelessness. Through assessment, support planning and work with partners including our Help Hub, mental health services, drug and alcohol support, and other voluntary and statutory services, you will create pathways out of homelessness and sustainable futures for those with the most complex and entrenched needs.

It is a very exciting and challenging time to join our Housing and Benefits team. The Rough Sleeper service across both Councils has been developed and expanded in recent years to address the needs of rough sleepers and prevent future homelessness. We work collaboratively with partners across Norfolk, to support people with complex needs create sustainable futures. This has become even more pressing because of the current cost of living crisis and increasing levels of homelessness.

What you could be part of...

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing...

*Undertaking early morning street-based outreach to identify and support people off the streets.
*Providing in-reach and outreach work, to prevent evictions and homelessness, working closely with housing associations, supported housing providers and others.
*On a multi-agency level, developing and supporting, through a SPOC system, in the execution of personal plans with clients to identify goals and needs, making sure that required access to support is made available in order to either, sustain current accommodation, prepare for a long-term suitable home, meet personal goals and improve wellbeing.
*Managing caseload, maintaining manual and electronic client records, and ensuring there is a comprehensive record of all client contacts and outcomes, including assessments of risk.
*Networking and fostering good relationships with multi-agency partners and working with organisations to develop existing relationships to increase awareness of and reporting of rough sleeping.
*Identifying gaps in services and being proactive in working with the housing teams, other council services and multi-agency partners in seeking solutions.

You must have...

*5 GCSEs or equivalent (including Maths and English) or the ability to demonstrate ability at this level.
*Full UK Driving Licence and access to a vehicle.
*Significant experience of working in a housing, homelessness, support worker environment, providing support and advice with a good knowledge of the legislation governing homelessness and homeless prevention (including the Homelessness Reduction Act).
*An understanding of legislation applicable to mental health, social care, and the criminal justice services.
*Significant experience of working with clients who need a high level of support and who have complex needs and experience of building relationships, based on collaboration and trust, with accommodation and support providers.
*Experience of working with appropriate partners to identify appropriate solutions for clients with thorough knowledge of local services landscape, including Mental Health, Health, Welfare and Benefits etc.
*Ability to find innovative solutions to problems, able to effectively manage conflicting priorities, and can evidence flexibility and ability to cover numerous roles.

What's in it for you...

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website h

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