Service Advisor

3 weeks ago

Bury St Edmunds, United Kingdom Process Instrument Solutions Full time

**About us**

We are professional, innovative, supportive and our goal is to be the leading process industry solution provider offering high-quality, reliable and effective instrumentation, alongside exceptional customer service.

Our experienced sales and customer care team make sure that all product sales are supported, be that through our own network of services and support engineers, or from the original manufacturer. Process Instrument Solutions not only supply your instrumentation but we will also expertly install, commission, calibrate and service the products whether initially sourced through us or already installed at your plant. We’re proud to have access to a substantial number of stocks of instrumentation either held by us or by our manufacturing partners resulting in secure next day deliveries or fast track engineered solutions. We have ISO 9001, Safe Contractor approval and Inst MC membership alongside all the correct insurances, risk assessments and method statements required for safe working conditions.

Our work environment includes:

- Modern office setting
- On-the-job training
- Safe work environment
- Work-from-home days
- Wellness programs
- Growth opportunities
- Relaxed atmosphere
- Regular social events
- Company perks

**Job Title: Service Advisor - Instrumentation & Control**

**Location**: Process Instrument Solutions Ltd, Units 6 and 7, Parkway, Elm Farm Park, Thurston, Suffolk IP31 3TB

**Department**: Service & Aftersales

**Reporting to**: Service & Engineering Manager

We are recruiting for an experienced and driven Service Advisor to join our fast growing company. This is a unique opportunity to demonstrate the Process Instrument Solutions approach to solution provision and grow key aftersales accounts in new and existing business fields through direct client engagement, providing basic technical support and identifying and advising on calibration and maintenance requirements.

This role is based at our head office in Suffolk, with occasional travel to customer sites.

**Make your mark in our exciting world at Process Instrument Solutions.**

We are a dynamic technology business, looking to change the way Instrumentation products are sold, integrated and serviced.

We’re looking for people with the skills, vision and technical excellence to join our experienced and growing team.

Join our team as an Process Instrumentation Specialist and help us re-imagine the industrial process world, by finding solutions and expertly specifying instrumentation for our customers.

We are looking for a creative and driven individual to support our business focused on the PIS portfolio of innovative instrumentation.

Embracing flexible working, the position is office based with occasional external interaction required with both suppliers and customers.

**This is your role. What part will you play?**

This is a key role in delivering a fantastic customer experience, generating business growth within the service department and creating customer satisfaction. This is an outstanding opportunity to join a new and innovative team. You will be providing service advisory information, creating booking, monitoring installation projects and following up with customers who have some of the best end to end process instrumentation solutions in the market. You will be a highly motivated individual who works well on your own or within a team and have a real passion for outstanding customer service.

The role sits at the heart of the business and plays a crucial role in ensuring that our customers are supported.

**Use your skills to move our business forward.**
- Provide support and feedback to the business on all aspects of our customer portfolio.
- Demonstrate incredible customer service skills.
- A capability to absorb basic technical information and disseminate that in a simple understandable way.
- The ability to manage bookings and manage a customers journey from enquiry to delivery.
- Be a support resource for colleagues, customers and suppliers.
- Provide updates and support to our customers, via our customer portals and ticketing systems.
- The capability and confidence to discuss instrumentation solution, maintenance requirements and upselling of services with a wide variety of customers and industry.

**Experience and qualifications**:

- We are looking for people with a passion for customer service, along with an interest in technology.
- A knowledge of a wide variety of process control technologies including level, flow, temperature, pressure, process control, automation and an underpinning grasp of how digitalization can be applied in the context of those technologies within the Process Industries is desirable but not essential.
- Outstanding communication skills, both verbally and written.
- A good understanding of customer management and expectation handling.

**We’ve got a lot to offer. How about you?**

We recruit people from all walks of life and look for individuals whose personal

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