Area Coach

6 months ago

Huddersfield, United Kingdom Pizza Hut Full time

Job Introduction
As we continue to spread the doughlightful goodness across the UK, we are on the lookout for Area Coaches (AC) who want a slice of the action and who are Ready to Rise.

Our ACs play a key role in empowering and supporting our Pizza Hut delivery sites. They are able to lead, influence, and support a team of Restaurant General Managers within a designated area/region. They are inspiring, encouraging, and coaching those teams and giving them support to rise. This goal? To improve customer satisfaction, drive team development, and deliver operational effectiveness and overall profitability.

Our ACs are passionate about People, Products, and Processes to deliver Performance. They help to deliver against all operational performance metrics (Customer Satisfaction, Sales, Profit, Training Certification, Food Safety, Health and Safety, and all PH Brand standards). The role supports up to 6 Delivery Huts across the region and reports directly to a Head of Operations.

Most of our ACs say the best part of the role is being able to influence and support people in their teams; to either have a career or a flexible job that works around their life and their commitments whilst being part of a culture that brings people together and celebrates the individual flavors that make them, well....them

Main Responsibilities

**People**:

- Develop and enhance the performance capability of team members within the designated area.
- Provide coaching and support to Restaurant General Managers (RGMs) to improve their business and operational skills, standards knowledge, and leadership behaviors.
- Collaborate with HRBP (Human Resources Business Partner) and peers to develop, coach, grow, and approve Shift Managers and RGMs for the company.
- Foster a positive working culture across all Pizza Hut locations in the area, with a focus on celebrating success.
- Review and report people metrics, including bench planning and talent pipeline development, in coordination with the HRBP and Head of People.
- Ensure optimal staffing levels across the area by supporting RGMs in recruitment, selection, and training, particularly for high turnover or challenging locations.
- Recruit high-performing RGMs in collaboration with the HRBP.

**Customer**:

- Coach RGMs to create a customer-focused environment consistently delivering a great customer experience.
- Conduct unannounced visits to provide impactful coaching that drives the right standards for the business.
- Ensure effective complaint management and strategies to increase customer loyalty and return visits.
- Implement YUM and Franchisee programs to improve customer metrics.
- Utilize smart Dispatch system and analyze customer data to identify area-specific opportunities and develop long-term solutions.

**Sales**:

- Foster a growth mindset to maximize sales in the area and coach RGMs to exceed sales targets.
- Ensure proper execution of all brand marketing promotions.
- Collaborate with local teams to develop marketing initiatives that enhance sales and raise awareness.
- Support RGMs in conducting annual SWOT analysis and business planning, emphasizing local area understanding and awareness.

**Profit**:

- Maximize area profitability by understanding and controlling costs, such as labour and food costs.
- Monitor and provide metrics on a daily, weekly, and periodic basis to stakeholders.
- Develop strategies to increase Unit Contribution through sales, transaction, and cost analysis.
- Provide coaching on profit and loss (P&L) management to RGMs, utilizing trend analysis and analytics for accurate sales and labour forecasting.
- Make smart and sustainable decisions for the business area, demonstrating an owner mindset.

**Other**:

- Build strong relationships.
- Effectively manage and implement any systems introduced, ensuring successful implementation across all Pizza Hut locations in the area.
- A 'people first' approach and coaching skills
- Inspirational leadership and collaboration abilities
- Strong commercial acumen and analytical skills
- Excellent communication and organizational skills
- Full driving license for mobility

About The Company
**Bringing People Together with Pizza Hut's #JoyofPizza**

With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to operate nearly 300 Pizza Hut Delivery outlets in the UK.

But wait, there's more to our pizza game We've introduced amazing creations like the legendary Deep Pan, crave-worthy Stuffed Crust, and smile-inducing Cheesy Bites. Our latest mouth-watering innovation? The heart-melting MELTS. And guess what? We're not done yet. Stay tuned for cheesy surprises

At Pizza Hut, our North Star is to be the top pizza choice, bringing people together through the joy of pizza. We're like the cheese that binds families, sparks reunions, and turns strangers into pizza pals. Slice by slice, we spread happiness and create lasting memories

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