Data Processor

**PURPOSE OF ROLE**

The role requires an enthusiastic and motivated individual who possesses excellent communication skills and a sound knowledge of Excel and Word. The individual should enjoy working in a fast paced environment, and be able to manage their time effectively.
- Investigate and resolve errors affecting the quality and completeness of our Customer’s Data
- Deal with queries from other industry parties relating to the data we hold
- Aid in the resolution of any contractual non-conformities through escalation and assistance
- Support other departments in dealing with customer queries
- Manage and understand the expectations of the customer and to ensure service lines are adhered to
- Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these

**MAIN RESPONSIBILITIES**
- Process data in accordance with our contractual deadlines
- Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
- Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services
- Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
- Provide support to your colleagues on complex data queries by sharing skills and knowledge
- Working closely with the other teams to ensure that IMServ customers receive a high quality service and that both internal and external service levels are met
- Meet individual and team objectives
- Produce and update procedural documentation to support new and amended services
- Document and assist in the resolution of customer complaints, escalating where necessary
- Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
- Take full ownership of issues, and to ensure timely, effective resolution
- Priorities and manage your workload to team and industry timescales
- Identify own development needs and create a development plan

**PERSONAL SPECIFICATION**
- Customer focused; is able to identify and respond to customer’s needs
- Good problem solving skills, able to grasp problems quickly and draw informed conclusions
- Able to work in a complex environment with conflicting demands and make clear and consistent decisions
- Anticipates issues and is pro-active in dealing with them
- Can manage own time to meet daily requirements
- Flexible, willing and able to cope with change with the ability to work under pressure
- Positive and enthusiastic with a can do attitude
- Conscientious, accurate and diligent

**KNOWLEDGE**
- Good level of written and spoken English
- Good level of Microsoft office packages (Excel, Word, etc)
- Previous Customer Service experience

**IMServ Core Values**

**Customer Focus**

We focus on the needs of customers and colleagues to drive consistently excellent delivery

**Integrity**

We are open, honest and genuine, treating all customers and colleagues with respect

**Innovation**

We nurture ideas, inspire excellence, and find creative ways to eliminate obstacles for cultivating growth

**Collaboration**

We work together to share ideas and knowledge, taking advantage of the skills of ourcolleagues

**Agility**

We adapt and respond quickly and flexibly to our customer’s needs to maintain our competitive advantage

**Job Types**: Full-time, Permanent

**Salary**: £23,200.00-£25,750.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- MILTON KEYNES: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in MILTON KEYNES

Reference ID: DP01