Customer Service Administrator

6 months ago

Camden Town, United Kingdom VervLife Full time

**Working Hours: 20 hours per week. Generally Tues/Weds/Fri 1pm - 6pm, and Saturday 11am - 4pm.**

Are you interested in progressing your career in the Build to Rent sector with a fast paced, continuously growing organisation?

**About VervLife**

At VervLife, we’re a specialist Build to Rent, Sales, Co-living and Single Family Rental consultant and operator. We take sustainability and social impact seriously.

Everything we do is designed to make things consciously simpler for our residents and clients. We’re advocates for the rental revolution, and help our residents to live better, healthier and more fulfilling lives whilst they live in a rented home.

**The Role**

We’re looking for a customer service administrator that knows how to close and deliver a great experience for those seeking to live in one of our co-living schemes in Acton and Camden.

Able to operate independently and based on-site, we’re ideally searching for someone who has experience delivering the end-to-end lettings process.

The role will be supported with dedicated marketing resource and will be responsible for a progressive, contemporary, and well-designed scheme on a beautiful, well-located suburban site which is sure to receive high demand and interest.

**Responsibilities**
- Work between applicants and client to negotiate terms of tenancy and renewals when applicable.
- Managing renewals, sales and bookings, updating systems, portals and registration/vetting of applicants.

Matching clients to the right properties and providing them with property information.
- Promoting properties to applicants using various marketing techniques, keeping websites, portals and imagery up to date.
- Undertake a variety of administration tasks including reporting.
- Removing properties from the market when they are let agreed.
- Work with the property manager regarding any maintenance issues raised by members.
- Ensure a smooth move in process takes place, working with the property manager to ensure rooms are presented to a good standard.

**Core Competencies**
- Minimum of 1 years property experience.
- Customer service experience, at least 1 year. Administration experience, at least 1 year.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of our residents.

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