Workplace Experience Receptionist

6 months ago

London, United Kingdom Braze Full time

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

**WHAT YOU'LL DO**

We are looking for a Workplace Experience professional to ensure the successful daily reception operations of our London office. This individual will collaborate with local Braze team members in supporting the ongoing development of our global workplace reception initiatives. This role sits on the People Team and will report to the Workplace Experience Site Lead.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. This role will have a consistent pulse on the needs of our employees in Singapore and be comfortable changing course as global conditions and working environments evolve.

**Responsibilities**:

- Act as the primary point of contact for all reception needs.
- Meeting and greeting visitors, ensuring they are dealt with in a professional and welcoming manner, ensuring whoever they are here to see are notified quickly.
- Maintain a tidy and well-organized reception area.
- Provide best-in-class customer service to all Braze employees, clients, partners, vendors, and visitors when they enter a Braze office.
- Monitor and respond to office access and guest registration tickets, maintaining a customer service mindset to ensure world-class support for Braze employees.
- Assist workplace site lead with all physical badge requests.
- Balance priorities to ensure urgent needs are being met and all tasks are being completed in a timely manner.
- Support various workplace office requests and questions.
- Serve as the secondary point of contact for the building team, providing seamless coordination between building personnel and Braze office access.
- Support onsite events with office access, check-in, registration, etc. and work with local experience teams to assist in event execution and completion.
- Support workplace site lead with other ad-hoc tasks as required including but not limited to PTO coverage, operational needs, etc.

**WHO YOU ARE**
- 1-2 years of experience in a reception role; experience in customer service a plus.
- Someone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace Team.
- Passion for best-in-class workplace experience and customer service.
- A strong communicator with excellent grammatical skills.
- A sharp eye for detail and a sense of office pride.
- Data-driven with a mindset of continual improvement.
- Proactive and self-motivated with the ability to set own priorities.
- A creative problem-solver, bringing innovative ideas and solutions to the table.
- An awesome can-do attitude - no task is too big or too small.
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.
- Familiar with Mac and GSuite.

**WHAT WE OFFER**

From comprehensive benefits to remote availability to flexible time off, we've got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, glob

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