Medical Receptionist

MEDICAL RECEPTIONIST GRADE 2 Role in the Practice Operational with supervision of staff employed on a casual basis or at Grade 1. Responsible to: The Reception Manager, reporting to the Deputy Reception Manager or Duty Reception Manager. Summary The post holder has delegated responsibility for the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g.

managing appointments, greeting patients, filing and data input in order to support the work of the GPs. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population. Core Tasks and Functions The post holder is required to: 1. Practice Development and Clinical Governance Participate in staff and primary healthcare team meetings.

Provide information for significant event analysis meeting where appropriate. Contribute to service reviews of current services. Collect data as part of the organisational audit process Be aware of practice polices on confidentiality, risk management and Health & Safety. Be aware of issues and terminology related to clinical effectiveness.

Be committed to professional development in terms of education and training. 2. Partnership Issues Work flexibly with regard to sickness and holiday absence cover. Support other medical reception staff members through the induction process.

NORTON MEDICAL CENTRE 3. Patient & Community Services Be responsible for reception and waiting room operational procedures. Communicate effectively with regard to information and material about the practice. Provide administrative support for clinics and health promotion activities.

4. Finance Complete the required documentation for cash transactions. Document and secure all cash taken over the counter for private work. Process paperwork and data as is required to facilitate maximising practice income.

5. Human Resources Attend, participate in and contribute to staff meetings. Maintain appropriate records. Support the appraisal process including the identification of own training needs.

Support induction of newly appointed medical receptionists. Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies. 6. Premises and Equipment Maintain adequate stocks of stationery.

Monitor equipment and report operating problems. Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose. Monitor premises and report any problems. Contribute to ensuring premises security Contribute as requested to the operational elements of equipment and premises upgrades or moves.

7. Information Governance and IT Management Comply with all Information Governance policies. Comply with all IT usage policies. Comply with standardised data entry protocols.