Programme Manager

2 weeks ago

Bath, United Kingdom DG Partnership Ltd Full time

**Programmes Manager - £35,000 FTE + Benefits - Bath / Hybrid-working**

**The Role
Are you looking for an opportunity to make a difference? Do you possess experience managing a Customer Relationship Management system, acting as main point of contact for internal users and external suppliers? If so, we would love to hear from you.

We’re looking to appoint a Programmes Manager to manage the day-to-day non-clinical delivery of Designability’s programmes which create impact by enabling disabled people to live with greater independence.

**Key Responsibilities:
The key responsibilities of a Programmes Manager include, but are not limited to:

- Manage the day-to-day non-clinical operations of Designability’s programmes, achieving agreed growth targets and metrics, and give excellent levels of service to disabled people and their families and carers.
- Manage non-clinical aspects of existing service delivery partnerships, as well as developing new service delivery partnerships with organisations including NHS Wheelchair Services, regional centres, etc.
- Manage, monitor and evaluate key data relating to Designability’s programmes, playing a crucial role in the achievement of organisational KPIs relating to service targets.
- Be responsible for the Customer Relationship Management system (Salesforce), acting as the ‘Superuser’ for the system, liaising with key internal and external contacts to ensure that efficiency of systems and processes is maximised, and that systems updatesand improvements are achieved.
- Work with the Head of Programmes & Impact to deliver ongoing service improvement, helping to develop methods to understand user experience and secure feedback from stakeholders and service users to meet regulatory requirements and increase the effectivenessof our services.

**The Charity
Designability is an independent, national charity that enables disabled people to live with greater independence. Our expertise is in user-centred design, creating products with and for disabled people to improve and enrich their lives.

As a charity, our mission is getting the right products into the hands of those who need them. We build prototypes and develop products in response to specific needs, in the hope that our products will inspire new markets to blossom.

**The Benefits
Looking after its employees is important to Designability - supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence.
- Flexible working
- Generous pension scheme
- Holidays - 27 days holiday pro rata per year plus 8 public holidays. This increases by 2 days after 5 years and by a further 4 days after 10 years’ continuous service
- Employee Assistance Programme - a confidential support service available to staff and their families.

**The Person
The key skills and qualities of a Programmes Manager are:

- Experience managing a Customer Relationship Management system, acting as main point of contact for internal users and external supplier.
- Experience of programmes and service management in a related area.
- Experience of delivering service provision through partners or subcontractors.
- Experience of monitoring performance through data and management reporting.
- Highly organised and able to manage and prioritise a busy workload.
- Able to analyse data for effective critical thinking.
- Solution focused with sound judgement and clear thinking around risk management.
- Able to manage multiple priorities, problem solve and be resourceful.
- Excellent interpersonal skills with the ability to build effective working relationships internally and with external partners.

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