Customer Support Coordinator

4 weeks ago

Peterhead, United Kingdom Score Group plc Full time

**We’re looking for a Customer Support Coordinator to join our team based in Peterhead.**

**About Score Group**
Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.
**About the role**
This is an opportunity for an experienced administrator to support our Customer support team with the day to administration of all enquiries that come into the team from our global client base.
**You and the role**
If you have previous experience supporting a fast-paced sales team, excellent administration skills, great attention to detail and a passion for providing professional and friendly customer service to clients then this is a fantastic opportunity for you.
**What we offer**
Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your skills in the customs sector, in a business with excellent growth opportunities across a range of industrial sectors, and like the sound of an attractive salary, contributory pension, excellent benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you

Primary responsibilities
- Ensure all contracted work is carried out in accordance with contract specifics, including quality, leadtime & price
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions
- To demonstrate an understanding of Client/Market globally
- Attend any client meetings, where required
- Attend, participate & input on production meetings
- Provide input for marketing / PR globally
- Ensure compliancy with all AS9100 KPI’s & adhere to reporting requirements to allow monthly data gathering for master spread sheet
- Review of incoming tender documents & compile the quotation prior to passing to the Team Leader for review / approval. Issue to client once approved
- Respond to all relevant client enquiries and provide quotation if required
- Carry out workscoping & contract review of all relevant client orders
- Compile & issue quotes for live order PO’s, forward job pack onto admin team to allow master status sheet to be updated
- Work with technical teams in support of potential opportunities
- Provide input and reports as necessary to Customer Support Manager when requested
- Provide on the job training to any new members of the team, where required.
- Participate in deal reviews, when required
- Liaise with relevant Team Leaders to ensure client requests are adhered to
- Contact suppliers for latest price & delivery info on client enquiries
- Review client weekly status reports prior to production admin forwarding to the client
- Completion of contract review document for enquiries / live orders
- Pursue orders “quoted awaiting approval” & progress to “approval” stage where necessary
- When required, contact clients to close out any overdue invoice payments
- Carry out weekly status report meetings with key clients, where required ( GE Houston )
- Assist clients to ensure Score Energy offer the best support on any new product enquiries
- Ensure at all given opportunities “upselling efforts” are maximised
- Awareness of Quality Procedures
- Meet agreed KPI targets.

**Qualifications**:
Experience

Behaviours and skills

**Opportunity for all**
**Application process**
**Closing date**

*
S**uccess |** **C**ommitment | **O*wnership |** **R**espect | **E**xcellence

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