Customer Support Coordinator

4 weeks ago

Peterhead, United Kingdom Score Group Full time

**We’re looking for a Customer Support Coordinator to join our team within Score Group based at our facility in Peterhead.**

**About Score Group**

Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.

**About the role**
Our Energy division, provides its customers with bespoke quality solutions for fuel systems and accessories to improve performance of industrial gas turbines. The company is uniquely positioned to support fuel systems and accessories for LM engines, holding the exclusive license to manufacture the full range of GE LM series industrial gas turbine fuel nozzles and pre-mixers.

The Customer Support Coordinator is responsible for handling all enquiries from our global client base, regional Score offices and Score Energy Sales team.

**You and the role**

If you have previous experience operating in a fast paced position and have the ability to multi task, excellent administration skills, great attention to detail and a passion for providing professional and friendly customer service to our global client base, then this is a fantastic opportunity for you. You will join the Customer support team within a growing company, that values employee development and is committed to providing quality products to their clients.

**What we offer**

Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your skills in the customs sector, in a business with excellent growth opportunities across a range of industrial sectors, and like the sound of an attractive salary, contributory pension, excellent benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you

**Primary responsibilities**
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions
- Support the team in the drafting of client quotes & contract reviews, prior to passing to the Team Leader for review / approval. Issue to client once approved
- Attend & participate in weekly production meetings
- Provide input and reports as necessary to Customer Support Manager, when requested
- Where required, generate key client weekly status reports and issue to the client base
- Support the team in ensuring compliance with the team’s set KPI’s and objectives
- Support the team in ensuring compliance with the team’s set KPI’s and objectives
- Awareness of quality procedures

**Experience**
- Previous experience in a sales support or sales administrative role
- Previous experience working in the Oil, Gas and Energy industries
- Knowledge of rotating equipment is advantageous but not a necessity

**Qualifications**
- HNC (or equivalent) in administrative or business discipline or significant experience within a similar role

**Behaviours and skills**
- Enthusiastic and Integrity driven individual, who has the desire to exceed customer expectations
- Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings
- Ability to operate based on own initiative and drive
- Excellent communication and ‘people skills’
- Good planning and organisational skills
- Good IT skills
- Excellent multi-tasking skills
- Product knowledge would be beneficial

**Opportunity for all**

**Job Types**: Full-time, Permanent

**Salary**: £1.00 per year

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Peterhead, AB42 3GL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: SCE 01 - CSC

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