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Account Manager

4 weeks ago

Perth, United Kingdom Get Staffed Online Recruitment Limited Full time

**Account Manager**

You would serve as the liaison between our client and their customers, overseeing a growing portfolio of assigned customers and ensuring outstanding customer service and satisfaction. You would help clients to optimise utility and telecoms costs, plan forNet-Zero, comply with regulations, and become more sustainable - now.

Our client deals with all aspects of these utilities from:

- organising electricity, gas, water and telecoms connectivity for new builds
- organising energy supply contracts including flex contracts which allow the buying of energy on a day ahead, week ahead or month ahead basis
- preparing carbon compliance reporting on behalf of their customers
- identifying opportunities to reduce the customers' overall consumption through the use of LED-lighting, Solar PV projects and Voltage Optimisation

Our client is looking for a recent Graduate or someone about to graduate with a business-related or engineering-related degree, however, other disciplines will be considered as full training will be provided.

Location: Perth (Hybrid/ Remote)

(For the first 6 months you will be required to be office based. Thereafter, it will be 60% in the office (3 days) and 2 days from home. This also depends on annual leave commitments of the whole team, training requirements etc so this may vary a little)

**Salary**: £23 - £30k (dependant on experience)

Working hours: 37.5 Mon - Fri

The main requirements for applicants are listed below:

- Excellent communication skills (written and oral)
- Confident when presenting information to clients and colleagues
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Ability to use business software including Microsoft Office (Word and Excel)
- Ability to prioritise your workload and remain calm under pressure
- Ability to build rapport and collaborate with others within the company and externally
- Ability to work alone and as a productive member of the team
- A strong work ethic

The main responsibilities of the role are outlined below:

- Operating as the lead point of contact for any and all matters specific to your contracts/accounts.
- Overseeing customer account management, including negotiation/organising electricity, gas and water supply contracts on the behalf of new and current customers.
- Building and maintaining strong, everlasting customer relationships based on trust and respect.
- Helping to identify the needs of customers with regards to the wholesale energy market tracking and ensuring timely and successful delivery of solutions.
- Help develop new business from existing customers and actively seek new sales opportunities.
- Keep accurate records pertaining to individual contracts and general office administration.
- Carbon audit and compliance reporting.
- Identifying opportunities to help reduce energy and water consumption.
- Maintaining updated product knowledge of company and industry services.
- Resolving queries/complaints and proactively seeking to improve working processes.
- Identifying where the company can improve customers' telecoms infrastructure.

If you've got all of this, then you could be perfect for this role and our client would love you to apply.

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