Debt Recovery Officer
2 weeks ago
The brief
An exciting opportunity has arisen to recruit a Debt Recovery Officer within West Northants Council. We are looking for an enthusiastic, innovative and aspirational person with drive and determination to join our debt collection team based at Northampton.
The role
Reporting to the Debt Recovery Team Manager, you will be customer focused and have the ability to achieve challenging targets and help to make process improvements. Your main priority will be to reduce aged debt and collect income from new invoices in a timely and effective manner.
Your IT skills will enable you to maximise use of our new ERP system, write individual customer letters and prepare customer statements.
A few things to note
- The rate is £16.90 per hour Umbrella
**Requirements**:
About you
No previous experience in debt recovery is needed, however you must have some face to face customer service experience and be good with numbers.
Proactive, confident and customer focused, you must have the ability to communicate effectively with customers / service users, remaining calm and being able to influence behaviour in order to negotiate win-win solutions resulting in debt being recovered. You will also need to adopt a partnership approach to service delivery, liaising with; service directorates, internal teams, solicitors and debt collection agencies.
Public or private sector experience is equally valued to deal with our business / residential customers. A sound background in debt recovery with experience of customer service in a finance operations environment is a distinct advantage.
**Job Types**: Full-time, Temporary contract
**Salary**: £16.90 per hour
Schedule:
- Monday to Friday
Application question(s):
- Do you have face to face customer service experience?
- Do you have the ability to communicate effectively with customers / service users?
- Do you have a background in debt recovery?
**Experience**:
- Local Government: 1 year (preferred)
Work Location: One location
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