Debt Recovery Officer

1 month ago

Northampton, United Kingdom Business Smart Solutions Full time

**The brief**

An exciting opportunity has arisen to recruit a Debt Recovery Officer within West Northants Council. We are looking for an enthusiastic, innovative and aspirational person with drive and determination to join our debt collection team based at Northampton.

**The role**

Reporting to the Debt Recovery Team Manager, you will be customer focused and have the ability to achieve challenging targets and help to make process improvements. Your main priority will be to reduce aged debt and collect income from new invoices in a timely and effective manner.

Your IT skills will enable you to maximise use of our new ERP system, write individual customer letters and prepare customer statements.

**A few things to note**
- The rate is £16.90 per hour Umbrella

**Knowledge**:

- Knowledge and experience of finance operational processes and understanding of debt recovery processes (Essential)
- Knowledge of ERP Systems, e.g. Oracle and/or Agresso (Desirable)
- Awareness of Social Care charging and financial assessment processes (Desirable)
- Broad knowledge of relevant Legislation, Data Protection, Customer Care Guidance, and Good Practice relating to debt recovery (Desirable)

**Skills**:

- Ability to work with internal and external stakeholders to support the delivery of Debt Recovery service in line with the annual service plan (Essential)
- Ability to communicate effectively both verbally and in writing to achieve desired outcomes, influence, and negotiate when advising and supporting customers/users (Essential)
- Ability to manage own personal workload and prioritize tasks (Essential)
- Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures (Essential)
- Show empathy, be calm, and able to deal with conflict management, influence behavior and negotiate win-win solutions for the recovery of debt (Essential)
- Excellent interpersonal skills, demonstrating understanding and ability to deal with vulnerable customers and service groups (Essential)
- Ability to process data and financial information related to the Debt Recovery service, supporting the production of management reports and information on service performance (Essential)
- Ability to motivate and mentor Apprentices for staff development (Essential)
- Ability to demonstrate awareness/understanding of equal opportunities and other people's behavior, physical, social, and welfare needs (Essential)

**Experience**:

- Experience of working independently, scheduling and prioritizing own work to meet service requirements (Essential)
- Proven customer service background with experience in conflict resolution, negotiation, and diplomacy skills (Essential)
- Experience of working in a customer-focused role in a fast-paced environment (Essential)

**Equal Opportunities**

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

Pay: £16.90 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have face to face and telephone customer service experience?
- Do you have the ability to communicate effectively with customers / service users?
- Do you have a background in debt recovery?

**Experience**:

- Local Government: 1 year (required)

Work Location: One location

  • Recovery Officer

    3 days ago

    Northampton, Northamptonshire, United Kingdom Class 1 Personnel Full time

    Recovery OfficerWe are currently seeking a Recovery officer for our Client in the Northampton area, this position will be offered on a long term basis.Location: Remote - however your initial training/induction will be office based.Hours: Monday to Friday 37hrs per weekPay: £20.77 per hour PAYE Duration: Ongoing - Long Term/Temp to PermPlease note that a...

  • Council Tax Recovery Officer

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Essential Employment Full time

    Remote Council Tax Recovery Officer needed Paying £20.Full time hours on a temporary basis To maximise the income to the Council by ensuring the appropriate recovery action is taken against non-payers and to improve on collection rates. To deal with customer enquiries resulting from recovery action by phone, via letter and email including...

  • Solution Architect

    2 weeks ago

    Northampton, United Kingdom J&C Associates Remote Work Freelance Full time

    We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Solution Architect - Loans, Recovery, Debt Management processing for one of their banking sector Clients based in Northampton. IR35: This role is inside of IR35 Minimum Requirement: • Functional / Domain exposure in Banking/Cards/Loans • Exposure of modern...

  • Customer Account

    1 day ago

    Northampton, United Kingdom Recruitment Heroes Full time

    **Customer Account - Recovery Team** **Credit Control Department** **NORTHAMPTON - Salary Up to £26,000 p/a plus Team Bonuses** I am currently recruiting on behalf of a Northampton-based client for a new team member to join a well-established Credit Control Team. My client prides themselves on their company values and team culture. They offer a great...

  • Substance Misuse Community Recovery Practitioner

    4 days ago

    Northampton, Northamptonshire, United Kingdom Recovery Focus Full time €25,089 - €27,069

    You have an understanding of drug, alcohol, and health related issues, and experience of working with adults and/or young people in an addictions or social care setting. Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we're looking for someone like you to join our NGAGE Young...

  • Benefits Assessment Officer

    5 days ago

    Northampton, United Kingdom Opus People Solutions Full time

    Job Title: Benefit Assessment OfficerLocation: Working from Home or Hybrid at Corby or Kettering offices.Rate of Pay: NegotiableWorking Hours: Monday to Friday - 37 hoursType: Temporary role until Oct 24 Opus People Solutions are working with North Northamptonshire Council to recruit for two Benefit Assessment Officers, to administer the Housing and Council...

  • Collection Agent

    4 weeks ago

    Northampton, United Kingdom Elite Outbound Enforcement LTD Full time

    This is an opportunity to join a rapidly evolving small business working with multiple clients across the enforcement sector. Elite Outbound Enforcement are a virtual debt recovery agency working on a range of debt types including Council Tax, Parking fines, High Court and Sundry debt. Job description: Self Employed Outbound Collection Agent Remote working...

  • Administrative Assistant

    4 days ago

    Northampton, United Kingdom Elite Outbound Enforcement LTD Full time

    Job Overview This is an opportunity to join a rapidly evolving small business working with multiple clients across the enforcement sector. Elite Outbound Enforcement are a virtual debt recovery agency working on a range of debt types including Council Tax, Parking fines, High Court and Sundry debt. We are looking for a fresh energetic workforce looking to...

  • Rent Income Officer

    3 days ago

    Northampton, United Kingdom Northampton Partnership Homes Full time

    It’s an exciting time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents. We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that...

  • Collection Agent

    1 month ago

    Northampton, United Kingdom Elite Outbound Enforcement LTD Full time

    This is an opportunity to join a rapidly evolving small business working with multiple clients across the enforcement sector. Elite Outbound Enforcement are a virtual debt recovery agency working on a range of debt types including Council Tax, Parking fines, High Court and Sundry debt. Job description: Self Employed Outbound Collection Agent Remote working...

  • Legal Secretary Insolvency

    4 weeks ago

    Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a permanent, full-time vacancy for a Legal Secretary to support the Insolvency and Corporate Recovery Team. The role is offered 4 days office based and 1 day remote working.We are looking for someone with excellent secretarial skills to operate on a pool structure, working for the Insolvency & Corporate Recovery team. You will be supporting...

  • Legal Secretary Insolvency

    4 weeks ago

    Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a permanent, full-time vacancy for a Legal Secretary to support the Insolvency and Corporate Recovery Team. The role is offered 4 days office based and 1 day remote working. We are looking for someone with excellent secretarial skills to operate on a pool structure, working for the Insolvency & Corporate Recovery team. You will be supporting...

  • Legal Secretary Insolvency

    4 weeks ago

    Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a permanent, full-time vacancy for a Legal Secretary to support the Insolvency and Corporate Recovery Team. The role is offered 4 days office based and 1 day remote working.We are looking for someone with excellent secretarial skills to operate on a pool structure, working for the Insolvency & Corporate Recovery team. You will be supporting...

  • Legal Secretary Insolvency

    2 weeks ago

    Northampton, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a permanent, full-time vacancy for a Legal Secretary to support the Insolvency and Corporate Recovery Team. The role is offered 4 days office based and 1 day remote working. We are looking for someone with excellent secretarial skills to operate on a pool structure, working for the Insolvency & Corporate Recovery team. You will be supporting...

  • Commercial Litigation Solicitor

    1 month ago

    Northampton, Northamptonshire, United Kingdom Grist Legal Recruitment Full time

    Commercial Litigation Solicitor A Commercial Litigation Solicitor is required by a law firm in their Northampton office to work in a busy Litigation team. The Firm This regional practice has an excellent reputation throughout the East Midlands for providing cost effective quality legal advice. The Litigation team deal with all aspects of Commercial...

  • Senior Legal Cashier

    2 months ago

    Northampton, Northamptonshire, United Kingdom BWF Legal Recruitment Full time

    Our client is a very successful legal firm with multiple offices covering a broad range of legal matters and we are seeking an experienced Legal Cashier to join the accounting team to ensure the smooth running of financial matters. The role comes with support of an Assistant and the department has very good processes in place, to enable you to manage and...

  • Commercial Litigation Solicitor

    1 month ago

    Northampton, United Kingdom Grist Legal Recruitment Full time

    Commercial Litigation Solicitor   A Commercial Litigation Solicitor is required by a law firm in their Northampton office to work in a busy Litigation team.   The Firm This regional practice has an excellent reputation throughout the East Midlands for providing cost effective quality legal advice. The Litigation team deal with all aspects of Commercial...

  • Legal Secretary-insolvency and Corporate Recovery

    4 weeks ago

    Northampton, United Kingdom Howes Percival Solicitors Full time

    We have an exciting opportunity for a Secretary to join our Insolvency & Corporate Recovery team in Northampton. This friendly team is looking for someone with excellent secretarial skills to operate on a pool structure, working for the Insolvency & Corporate Recovery team. You will be supporting them with a range of tasks in a timely and efficient...

  • Credit Controller

    1 month ago

    Northampton, United Kingdom Recruitment Agenda Full time

    Credit Controller Northampton Monday - Friday full time - Hybrid working 1 or 2 days per week from home £24,000 per annum I am recruiting for a Credit Controller to join a client of mine in Northampton on a hybrid working pattern (1 or 2 days per week from home). I am really keen to speak to proactive and engaging individuals who enjoy interacting with...

  • Credit Controller

    1 week ago

    Northampton, United Kingdom Page Personnel Finance Full time

    Page Personnel are delighted to be working alongside a leading Logistics service provider in Northampton in their search for a permanent Credit Controller. This would be an ideal opportunity for someone with credit control experience looking for a new opportunityoffering stability and progression. **Client Details** Our client is a leading Logistics...