Lift Service Supervisor
4 months ago
Responsibilities within this role will include:
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on BINSA to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Establishing FT's Priorities and activities.
- Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking H&S Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair opportunities to Orona Account Manager.
A level of IT experience is necessary in word, excel and outlook.
Benefits specific to this role include:
- Company vehicle
- 25 days holiday + bank holidays
- Internal + External opportunities for training and accredited LEIA and LITS qualifications
- Access to Eye Test vouchers
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
- Bonus
- Orona Rewards scheme
- discounts in over 800 stores
- GP24 service
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