Administration Apprentice

**About The Role**:
Are company culture and future progression opportunities important to you?

PETA Ltd are supporting the award winning Addingstone Insurance Solutions Ltd to source a positive and friendly administration apprentice. This is an excellent opportunity to develop core administrative skills including communication, customer service and record keeping. With excellent company benefits and career progression, this is an opportunity not to be missed

**Training to be provided**:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA learning & development coach.

**About the role**:
The administration apprentice will primarily be dealing with telephone enquiries and referring them to the appropriate person, whilst ensuring that all communications with insurers or customers are accurately recorded on file, or electronically, as per the firm’s usual procedures. Other duties will include:

- Inputting new business, amendments, and renewals on the system
- Maintaining accurate records
- Keeping hard-copy records on customer files
- Working in accordance with the firm’s standard procedures
- Compiling documentation for clients’ policies
- Liaising with Insurers, other company staff and claims handlers
- Assisting customers with day-to-day general enquiries
- Providing general office administration
- Supporting the accounts team

**What are the career prospects at Addingstone Insurance Solutions Ltd?**

Addingstone Insurance are one of PETA’s leading employers with a history of successfully recruiting, supporting and retaining apprentices for many years; still employing apprentices that joined in 2017. Addingstone currently have 8 members of staff who have either completed or are undertaking apprenticeships provided by PETA. Nominated for the PETA Apprentice Employer of the Year award and winning the PETA Apprentice Mentor of the Year award, Addingstone Insurance understand the importance of providing support to their apprentices, leading to happy employees who look forward to coming to work each day. Their apprentices are given the same opportunities as any other staff member (such as away days and conferences), ultimately demonstrating what the rest of their career with Addingstone would look like. Addingstone’s apprentices are nurtured through their development by staff who understand that an apprenticeship is a crucial and unforgettable stage of their career.

**Essential Skills**:
It is essential that the administration apprentice has the following skills and personal qualities:

- Able to liaise with colleagues
- Able to develop and sustain relationships with customers
- Good levels of English
- Excellent written communications
- Confident with effective telephone skills
- Experience with MS Word, Outlook and Excel
- Accurate data input skills
- GCSEs in maths and English with at least a grade C/4 (or equivalent)

**About Us**:
Addingstone Insurance Solutions Ltd are a professional commercial and property insurance broker, providing advice and bespoke insurance to both large corporate and smaller sized businesses as well as property owners throughout the UK. Addingstone Insurance have been trading for 14 years and is a young and ambitious company who won Broker of The Year at the Modern Claims Awards 2017. They are thrilled to have won the 'Commercial Lines Broker Claims Team of the Year' at the National Insurance Awards 2022.

**Company Benefits**:

- Salary will be £13,000 upon successful probation
- Further review at 12 months
- Upon completion of apprenticeship a further salary increase of at least £3,500
- Life insurance from first day of employment
- Office gym
- Private medical insurance after 3 months
- 20 days paid holiday and 8 statutory days holiday
- Free off-road parking for staff
- Walking distance from train station
- Further insurance exams and training offered to become Cert CII
- Availability for training courses if this is the desired path
- Joining a growing company with proven track record of apprentice success
- Friendly and supportive office with a family feel
- Office pool table and table tennis table