Hotel Receptionist

2 weeks ago

London, United Kingdom Point A Hotels Full time

We are currently seeking** Reception** team members to support our team and guests at

**Point A Hotels - Liverpool Street**

The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.

**Key requirements.**
- Excellent customer service and problem-solving skills.
- Auditing and banking end-of-shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself
- Kindness, honesty, and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximize business potential.

The salary will increase from £10.50 per hour to £11.25 per hour after a successful probationary period.

Must have the right to work in the UK and be able to commute to property locations.

**About Queensway**

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

**About Point A Hotels**

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of successful paragraphs.

**About the role**

We currently are seeking a Receptionist/Host to join our fantastic team at Point A Hotel in Shoreditch. The role’s primary focus is on ensuring our guests enjoy a safe and comfortable stay at our hotel without issues or fuss.

We are a kind & caring team and so you will be an important part of our family and a vital part of what we do. We can assure you that your individuality will be appreciated and your voice will not only be heard but will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees.

We are looking for the following qualities and experience in our people:

- Passion for service and delivering unforgettable experiences to our customers
- Positive attitude and drive
- Ability to partner with our people and support other team members
- Vigilance and eye for detail
- Passion for learning and development
- Good understanding of the industry and what it takes to be the best
- Imagination and ability to maximise business potential
- Kindness, honesty, and care for the surrounding community

**We will offer you**:

- Attractive salary and bonus structure linked to your and your team’s performance
- Queensway Reward & Recognition Scheme
- Annual Awards Ceremony in London
- Fun, friendly, and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team-building initiatives and social events
- Friends and Family Rates at all our properties
- 28 days of annual leave
- Enhanced leave to start a family

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