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Group Sales Admin

4 months ago

Liverpool, United Kingdom Happy Days Hospitality Limited Full time

**Job Summary**:
To work along side the GSM & GRM to action admin duties for the sales team.

Here at Happy Days sales/ media / admin representatives work with customers to find what they want, we create solutions, build lasting relationships and ensure a smooth sales process with the end goal of crafting a totally bespoke package for the guests needs. The overall ambition is to present, promote and sell our unique products and services to existing and new customers.

Job Role
- Customer service oriented
- Ability to maintain a neat and presentable personality
- Strong persistence in dealing with people and not giving up easily
- Possess self-confidence and a positive mentality
- Strong product knowledge, client relation and presentation skills
- Highly self-motivated and organized
- Reliable, hardworking, enthusiastic, with the ability to perform multiple tasks at the same time
- Effective time management skills should be employed in order to carry out daily duties
- Effective communication with customers, as well as strong follow-up skills
- Strong technical abilities, with experience of using PCs and Internet
- Ability to and willingness to work on weekends and even on holidays
- Ability to learn the art of professional greeting and attracting passive consumers, as well as show passion to follow-up calls and sales activities
- Demonstrate good knowledge of the Horizon screens to keep up service level and reduce abandoned calls
- To ensure all KPI’s and targets are met day to day.

Daily Duties
- Answer all OTA / Direct messages
- All enquiries are to be recorded and maintained on monthly pipeline sheets so leads can be chased and kept hot
- Commission Checks monthly
- Admin for all areas of sales and ressies as required by GRM
- Upsell Packages to inhouse guests
- Chase deposits / full balance for all sites
- Set up packages over the weekends
- Content for social media - presence on site at Boutique 56 for weekend check ins
- Understand targets and what they have achieved month to date
- Keep upto date with trends / new products and packages
- Assist sales team during busy periods

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every weekend

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Group Sales Agent