Fast Track Claims Handler Level 1

2 weeks ago

Birmingham, United Kingdom Solicitors Regulation Authority Full time

Contract Type 1
Fixed Term Contract / Secondment
- Contract length 1
12 months
- Working Pattern 1
Full time - flexible working may be considered
- Working Hours 1
35 hours per week
- Salary 1
£24,542.73 per annum
- Location Options 1
Hybrid - home based and Birmingham
- Function Type 1
Regulation
- 1

**Are you an individual with excellent customer communication skills? This is** an exciting opportunity for you as Fast Track Claim Handler Level 1 (12 months’ fixed term contract) to develop skills, gaining case management and report writing experience.**

**The role**

As a Fast Track Claims Handler Level 1, you will process a high volume of Compensation Fund claim cases, delivering against KPI’s in line with case management guidelines. You will manage a portfolio of straight forward cases, follow process and investigate cases effectively, drafting reports and making recommendations appropriately.

You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will liaise closely with the Technical Specialists for guidance and feedback to improve your performance and case progression.

As a Fast Track Claims Handler Level 1, you will have a focus on customer service, quality and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. The main use of communication will be the telephone.

You will be comfortable with continually changing processes as we evolve the process and develop our IT systems. You will have your own case-holding, but also be comfortable with being able to pick up any file as it is needed in a pooled file system.

**What is in it for you**
- Excellent opportunity to develop your skills, gaining case management and report writing experience
- Showcase your excellent customer communication skills with key stakeholders
- Demonstrate your ability to work in a fast-paced environment
- Play a part in protecting the public and upholding the public interest

**What we are looking for**
- Excellent written communication skills
- Strong attention to detail
- Evidence of working successfully in a customer focused fast paced/constantly changing environment where priorities may change at short notice
- Experience in dealing with difficult or emotional customers (Claimants / Applicants)
- Ability to analyse large amounts of different information to draft reports and provide recommendations on outcomes
- Results focused and motivated, with experience of working to performance targets (both quantity and quality) to achieve outcomes

**Useful and additional information**

There is a full role profile included at the bottom of this advert.

This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.

**To apply**

Closing date of this advert is 7 May 2024 at 09:00. The assessment will be held in the week of 22 May 2024 and interview will be conducted during 28-30 May 2024.
- The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
1

**Vacancy closing date: 07/05/2024, 09:00**

**The Solicitors Regulation Authority is an Equal Opportunities Employer.**

**Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.**

**Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.**

**We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

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