Hotel Receptionist
1 month ago
**Job purpose**:
To receive, welcome and register guests, maximize room sales and guest satisfaction. To ensure all duties as stated in the reception checklists are carried out in full and in the correct manner, which will ensure the smooth running of the department. To ensure that the reception and reception lounge area are kept clean and tidy and offer a welcoming atmosphere. To communicate with your manager and all other departments to ensure smooth running of the hotel. Ensuring all reports required to be kept on file are printed from hotel executive and filed in an appropriate manner to ensure the smooth running of the department.
Shift requirements are a mix of Early 8am until 4pm & Late Shift 2pm until 10pm. You shall receive a full month rota's in advance and shall be required to work 5 days over 7.
**Customer Care**
- To ensure that all guests are treated with the utmost understanding, kindness and warmth
- Receive and register guests on arrival at the hotel, using guest name and company check-in and check-out procedures. Check to ensure that guests have enjoyed their stay.
- Wear correct uniform and name badges at all times.
- Answering all incoming and internal telephone calls as per company standard
- Carrying out all guest arrivals and departures to the company standard, including the procedures for rooming a guest on arrival
- Carrying out all early morning call and newspaper requests from guests
- Ensuring all relevant charges are posted to guests’ rooms and all financial transactions are balanced, recorded and correct
**Sales**
- Maximise in-house selling at all opportunities by ensuring reservations procedures are applied.
- Be familiar with all company selling procedures and promotions.
- Ensure maximum occupancy and rates are achieved wherever possible.
- Be aware of your room availability at all times and your competitor availability.
- Offer to make restaurant bookings and maximize every opportunity to generate additional revenue for the hotel
- Taking messages for other departments and ensuring these are passed on to the relevant manager
- Taking wedding/function enquiries and passing these to the relevant manager to deal with
- Taking lunch/dinner reservations and recording these in the restaurant diary
**Security**
- Ensure security of all property and cash.
- Responsibility for all reception floats, banking and monies, including the main safe
- Responsibility for all key & float issuing - ensuring all relevant details are recorded
- Report any suspicious incident, theft, lost property, damage or hazard, immediately, to your supervisor
- Ensuring that any petty cash issued to any member of staff is signed for and that a receipt is obtained to cover the purchase
**Health & Safety**
- Understand and comply with the company’s policy on health and safety.
- Carry out duties in a safe manner having regard for the health, safety and welfare of self, colleagues, guests and other persons on the hotel premises.
- Comply with the hotel’s fire evacuation procedure, and understand your responsibilities within it.
**What's in it for you?**
Along with your salary and 28 Holiday days (which increase with years service), you shall also receive the following benefits working for Western House Hotel;
- **Complimentary Tickets to The Races at Ayr Racecourse**:
- **Discount in our Jockey Club Restaurant for Friends & Family**:
- **Discounted Room Rates for Friends & Family**
**Salary**: £20,319.00 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site parking
Ability to commute/relocate:
- Ayr: reliably commute or plan to relocate before starting work (required)
Work Location: In person
We have other current jobs related to this field that you can find below
-
Receptionist
2 weeks ago
Ayr, United Kingdom Fairfield House Hotel Full time**Receptionist** **Fairfield House Hotel** **30 Hours Per Week** - The position is 4 or 5 days over 7. Shift patterns vary slightly depending on business although are typically 7am - 3pm, 3pm - 11pm, 9am - 9pm, 12pm - 9pm, or 9am - 3pm. There may be in some weeks scope for an additional day._ We’re looking for a Receptionist at Fairfield House Hotel....
-
Receptionist
2 weeks ago
Ayr, United Kingdom Fairfield House Hotel Full time**Receptionist** **Fairfield House Hotel** **30 - 37.5 Hours Per Week** - The position is 4 or 5 days over 7. Shift patterns vary slightly depending on business although are typically 7am - 3pm, 3pm - 11pm. _ We’re looking for a Receptionist at Fairfield House Hotel. The role itself is the first point of contact for guests arriving to the hotel so...
-
Receptionist
3 weeks ago
Ayr, United Kingdom Fairfield House Hotel Full time**Receptionist** **Brig o'Doon House Hotel** **Full-time** - Shift patterns are a combination of 7am - 3pm, 3pm - 11pm, 9am - 9pm or 9am - 5pm._ We’re looking for a Receptionist at Fairfield House Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be...
-
Receptionist
4 weeks ago
Ayr, United Kingdom Brig o Doon House Hotel Full time**Receptionist** **Brig o'Doon House Hotel** With the Brig o Doon House Hotel reopening for at the end of March, we are actively seeking new recruits to join our team. The hotel has been undergoing extensive enhancements and as such we are looking for two new Receptionists to join our team. _**The role is 3.5 days per week and hours of work are typically...
-
Receptionist
4 weeks ago
Ayr, United Kingdom Brig o Doon House Hotel Full time**Receptionist** **Brig o'Doon House Hotel** With the Brig o Doon House Hotel reopening for at the end of March, we are actively seeking new recruits to join our team. The hotel has been undergoing extensive enhancements and as such we are looking for two new Receptionists to join our team. _**The role is 3.5 days per week and hours of work are typically...
-
Receptionist
3 weeks ago
Ayr, United Kingdom Brig o' Doon House Hotel Full time**Receptionist** **Brig o'Doon House Hotel** With the Brig o Doon House Hotel reopening for at the end of March, we are actively seeking new recruits to join our team. The hotel has been undergoing extensive enhancements and as such we are looking for two new Receptionists to join our team. _**The role is 3.5 days per week and hours of work are typically...
-
Receptionist
2 weeks ago
Ayr, South Ayrshire, United Kingdom Brig o' Doon House Hotel Full timeReceptionistBrig o'Doon House HotelWith the Brig o Doon House Hotel reopening for at the end of March, we are actively seeking new recruits to join our team. The hotel has been undergoing extensive enhancements and as such we are looking for two new Receptionists to join our team. _The role is 3.5 days per week and hours of work are typically 12pm - 9pm....
-
Receptionist
2 weeks ago
Ayr, South Ayrshire, United Kingdom Fairfield House Hotel Full timeReceptionistBrig o'Doon House HotelFull-time Shift patterns are a combination of 7am 3pm, 3pm 11pm, 9am 9pm or 9am 5pm._We're looking for a Receptionist at Fairfield House Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in...
-
Hotel Receptionist
3 weeks ago
Ayr, United Kingdom Aimbridge Hospitality EMEA Full time**Job Ref**:INT20591 **Branch**:Mercure Ayr **Location**:Mercure Ayr, Ayr **Salary/Benefits**:£11.44 per hour **Contract type**:Flexi-Part Time **Hours**:Part Time **Shift pattern**:Mixture of mornings and evenings, including weekends **Hours per week**:20+ **Posted date**:15/05/2024 **Closing date**:16/06/2024 Who are we? Aimbridge Hospitality...
-
Hotel Receptionist
2 weeks ago
Ayr, South Ayrshire, United Kingdom Riverside Lodge Hotel Full timeGeneral PurposeWelcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.Main Job Duties and Responsibilities- welcome and greet guests- answer and direct incoming calls- inform guests of hotel rates and services- make and confirm reservations...
-
Hotel Receptionist
2 weeks ago
Ayr, South Ayrshire, United Kingdom Aimbridge Hospitality EMEA Full timeJob Ref:INT20591Branch:Mercure AyrLocation:Mercure Ayr, AyrSalary/Benefits:£11.44 per hourContract type:Flexi-Part TimeHours:Part TimeShift pattern:Mixture of mornings and evenings, including weekendsHours per week:20+Posted date:15/05/2024Closing date:16/06/2024Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand,...
-
Hotel Receptionist
2 weeks ago
Ayr, United Kingdom Western House Hotel at Ayr Racecourse Full time**Job purpose**: To receive, welcome and register guests, maximize room sales and guest satisfaction. To ensure all duties as stated in the reception checklists are carried out in full and in the correct manner, which will ensure the smooth running of the department. To ensure that the reception and reception lounge area are kept clean and tidy and offer a...
-
Receptionist
4 weeks ago
Ayr, United Kingdom Mercure Ayr Full time**Job Ref**:INT17655 **Branch**:Mercure Ayr **Location**:Mercure Ayr, Ayr **Salary/Benefits**:£10.42 p/h plus Industry Leading Benefits - Staff Meals on Duty - Hotel discounts **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Mixture of mornings, evenings and weekends **Posted date**:08/06/2023 **Closing date**:10/07/2023 Who are...
-
Temoporary Hospitality
1 month ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas. We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
-
Temoporary Hospitality
4 weeks ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas. We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
-
Temoporary Hospitality
1 month ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas.We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
-
Temoporary Hospitality
4 weeks ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas.We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
-
Temoporary Hospitality
1 month ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas.We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
-
Temoporary Hospitality
4 weeks ago
Ayr, United Kingdom Hospo Talent Full timeWe are looking for reliable and experienced Hospitality staffto join our temp team in Ayr and the surrounding areas.We can offer full or part time hours to fit around your Schedule and have the flexibility to choose when and where you work across Perth in the hospitality industry, collaborating with high-end hotels, restaurant groups, bars, members clubs,...
