Debt Escalation Lead

2 months ago

Solihull, United Kingdom E.On Full time

**We are looking for a Debt Escalation Lead to join our I&C team based in Solihull on a 12-month fixed term contract basis.**

Debt Escalation Lead (FT, PT, Job Share)

**Here's what you'll be doing**:
The E.ON I&C Pillar combines the current npower Business Solutions & E.ON B2B businesses to create a new business with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting role within our I&C team based in Solihull. Here you will be responsible for the management of the debt escalations of the I&C collections portfolio, ensuring adequate protection of the companies interests.

**Main responsibilities include**
- Utilising sound commercial knowledge to understand the complexities associated with debt risk management and insolvency practices thereby mitigating risk and maximising business plan opportunity.
- Being active in the management of accounts that are causing a financial risk to our business, liaising with third parties to maximise risk mitigation.
- Liaising with third parties to ensure the appropriate course of action is undertaken to progress accounts through our Debt Escalation processes.
- Managing relationships across a number of teams and partnerships to co-ordinate various activities enabling prompt Debt Escalation management.
- Pursuing debtors for cash, especially in relation to continuation of supply, and removing payment blockers.
- Ensuring customers are appropriately valued for risk through efficient monitoring and measuring. These risks should be effectively mitigated through management of various credit products, including credit insurance, and implementation of intelligent collections strategies.
- Following the correct processes where appropriate e.g. disconnections, payment plans and refunds.
- Ensuring compliance to all legislation guidance and governance including the Gas and Electricity Market Acts and Processes.
- Performance managing I&C's Execution of Warrant process and providing support in relation to identified risks and issues related to additional I&C 3rd parties used at warrant.
- Investigating and resolving a wide range of complex issues or customer queries.
- Reporting on the performance of specific processes and investigating process failures to recommend improvements and ensure effective delivery of team targets.
- Participating in process change and implementation, identifying opportunities for process improvement, conduct testing and producing and maintaining process documentation to ensure department processes are efficient and consistent with business and industry requirements.

**What we need from you**:

- Detailed knowledge and experience of Debt Risk, Litigation and Warrants process including regulatory frameworks in payment plans, champion challenge, disconnections, debt counselling, litigation, administration and insolvency.
- Commercial knowledge to understand the complexities associated with debt risk management and insolvency practices thereby mitigating risk and maximising business plan opportunity.
- Commercially and economically astute; able to understand and deal with external factors that may impact business performance.
- Operating within a complex and rapidly changing market with numerous environmental, economic, political and technological factors to assess and consider. Making sense of multiple sources of data and insight to provide intelligent commentary and make critical business decisions.
- Influencing internal senior stakeholders (CFO, Exec, SLTs) to consider opportunities, risks and recommended solutions.

**Here’s what you need to know**:
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing times.

This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.
We have a market leading benefits package - it includes 26 days’ holiday plus 8 bank holidays, a generous pension scheme and the chance to choose from 20 flexible benefits.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

**At a glance**

**Reference no.**:

- 173262**Closing date**:

- 17/01/2023**Salary**:

- £33,574 - £45,105**Get in touch**

**About us**
- E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the fir

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