Sales & Marketing Administrator

2 weeks ago


Hinckley, United Kingdom Burbage Custom Windows Full time

**Company Information**

Burbage Custom Windows is a well-established family run window & door manufacturing business which has been established for nearly 30 years. Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality. We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services. The Company continues to move through a sustained period of significant growth and success.

**Role Profile**

The role is to be front of house for visiting customers to the Show Room guiding them through the range of products as well as providing administrative support to the rest of the Installations Team.

**Key Responsibilities**
- Meet & greet customers visiting the Show Room
- Guide customers through the range of products
- Provide refreshments to customers
- Provide customers with an exceptional level of service & ensure that a high level of customer satisfaction is achieved & maintained
- Build sustainable relationships & rapport with customers through open & interactive communication
- Organise & communicate all customer appointments informing all relevant stakeholders
- Manage customer expectation in relation to quotes, sales & follow ups needed
- Identify & assess customer needs to achieve satisfaction
- Build a thorough knowledge of the products & services the Company offers
- Talking confidently about our products, giving them accurate information first time & making sure they understand everything
- To promote & cross / up sell associated products & ancillaries to customers
- Diary management, scheduling sales visits
- Liaise with Sales Reps on the collation & provision of customer information, appointments & data
- Update data onto internal systems in a timely & accurate manner
- Ensure the Installations Enquiry & Sales Tracker is regularly updated throughout the customer journey
- Collate & record departmental KPI data
- Create regular social media posts through the Company’s social media channels
- Assist in creating photo & video content
- Promote the Company’s brand both online & offline
- Order & replenish promotional & marketing support materials
- Liaise with outsourced marketing providers
- Support the facilitation of Company promotional events
- Provide reports on the success of campaigns
- Follow department process flow charts to ensure maximum efficiency
- Log feedback & maintain a list of frequently asked questions to improve the service
- Liaise & support with the entire team in a cross functional capacity & ensure collaborative approach
- General administration duties, archiving, scanning, laminating, photocopying, etc
- Administration support for other team members
- Administration support for other teams where required
- Report any issues that affect performance to your line manager
- Meet daily & weekly targets & report progress daily to your line manager
- Carry out work with a focus on high quality output.

**Skills, Experience & Personal Attributes**
- 2 Years administration experience essential
- PC literate, familiar with Microsoft packages essential
- Familiarity with CRM systems & practices
- Track record of providing first class customer support & services
- Customer orientated, active listening & ability to adapt / respond to different types of characters
- Experience in a sales environment & social media posting would be a distinct advantage
- A background in double glazing or similar home improvement industry would be a distinct advantage
- Self-motivated and focused, with a flexible attitude
- Good attention to detail, with high levels of accuracy & a commitment to quality
- Able to work on & use own initiative & problem solve
- Strong communication, team working & people skills
- Demonstrate a professional & courteous attitude
- Act with integrity & honesty
- Positive attitude to innovation & change
- Looking to build a career in a fast-growing business

**Benefits of Working for BCW**
- Competitive rates pf pay between £23,795.20 - £26,000 per annum
- **(Starting rate normally at entry point however, experience would be taken into account)**
- Discretionary Quarterly Bonus Scheme
- Pay grading structure
- Regular pay reviews
- 40 Hour working week 09.00-17.00 Monday to Friday
- One Saturday ion average every four weeks working 09.00-12.00 taken as TOIL the following week
- Enhanced 32 Days holiday per annum
- Christmas shutdown
- Christmas vouchers
- Staff events
- Pension scheme
- Staff canteen with subsidised vending machines
- BUPA Employee Assistance Programme
- Company workwear and PPE provided
- Onsite secure parking
- Commitment to investing in training and development.

**Job Types**: Full-time, Permanent

Pay: £23,795.20-£26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Disc



  • Hinckley, United Kingdom Interaction Recruitment Full time

    **Secretary - Sales Administrator** **Hours: Monday to Friday Office Hours** **Location: Hinckley** **Permanent** **Full Time** **£24k - £30k Per Annum** **Are you an experienced Senior Sales Administrator seeking a challenging yet varied role where no two days are the same?** **Are you self-motivated and seeking an opportunity to work in a busy...


  • Hinckley, United Kingdom Althaus Digital Full time

    **Role**:Digital Marketing Apprentice **Employer**: Penny Price Aromatherapy **Location**:Unit D3, Radius Ct, Maple Dr, Hinckley LE10 3BE **Wage**:£6.40 per hour **Hours**: 37.5 hours per week - Monday - Friday 9am - 5pm **Brief description of the role** Are you looking to take your first step into Marketing and have an ambition to develop a career within...

  • Marketing Manager

    1 week ago


    Hinckley, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line. The remit for this...

  • Marketing Manager

    Found in: Whatjobs ES C2 - 4 days ago


    Hinckley, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line.The remit for this role...

  • Marketing Manager

    Found in: Talent UK 2A C2 - 4 days ago


    Hinckley, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line.The remit for this role...

  • Management Trainee

    6 days ago


    Hinckley, United Kingdom Pg home improvements Full time

    Large family run business require a trainee market researcher Full training provided Excellent retainer paid each week with bonuses You will be required to obtain market research and obtain appointments for our sales department Immediate start **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£30,000.00 per year Schedule: - 10 hour...


  • Hinckley, United Kingdom Digicon Solutions Limited Full time

    We have an exciting opportunity for a Bookkeeping Administrator to join our busy office in Hinckley. Working in a small but fast paced team you will need to have excellent communication skills to liaise with customers, suppliers, our internal sales team and colleagues. With excellent Excel, Sage and IT skills, along with the ability to work on your own...

  • Sales Coordinator

    6 days ago


    Hinckley, United Kingdom Coulter Elite Resourcing Ltd Full time

    **Sales Coordinator** **Hinckley** **£20,000 - £23,000 + OTE £40,000** **Are you a confident and enthusiastic Sales Coordinator looking for a new role with uncapped commission and on target earnings of £40,000 in year 1?** Coulter Elite Resourcing are currently recruiting for a Sales Coordinator to work with one of their market leading client based...

  • Product Marketing Manager

    Found in: Talent UK C2 - 1 week ago


    Hinckley, United Kingdom Triumph Motorcycles Full time

    The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride. An opportunity to play a key role within the global Sales &...

  • Sales Representative

    2 hours ago


    Hinckley, United Kingdom Go Perm Ltd Full time

    Do you have experience working with Contractors, Merchants or the Construction Industry? We have an exciting opportunity for a driven and ambitious Sales Representative to join a well established and growing business based in Hinckley, Leicestershire. As a member of the Sales team, you will be responsible for handling inbound enquiries, negotiations and...


  • Hinckley, United Kingdom Digicon Solutions Limited Full time

    Digicon Solutions have an exciting opportunity for an Administration Assistant to join our head office team in a fast paced and highly motivated company. This position is a 2-year fixed term contract to cover maternity leave with the potential to develop into a permanent role. This role does not necessarily require any previous office experience and would be...

  • Marketing Manager

    3 days ago


    Hinckley, Leicestershire, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line. The remit for this...

  • Area Sales Manager

    Found in: Whatjobs ES C2 - 4 days ago


    Hinckley, United Kingdom ADR Eng Specialists Ltd Full time

    Your New CompanyA leading brand in the supply and maintenance of material handling machinery across the UK.What is on offer for the Area Sales Manager? * Salary £40-43K * Excellent uncapped OTE and commission structure * Remote working * Company Car * Full IT package * Expenses Account * Pension * Ongoing Training and Development Programme and Career...


  • Hinckley, Leicestershire, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line. The remit for this...

  • Head of Sales

    2 weeks ago


    Hinckley & Bosworth, Leicestershire, United Kingdom Dongyi Sourcing UK Limited Full time

    Dongyi Sourcing Limited is a multinational apparel buying hub and exporter with a vision to deliver world-class service, quality solutions and value addition services to end products for the textile industries on a global level, beginning from fabrics to fashion through market knowledge, experienced sourcing professionals. Global headquarter of Dongyi...


  • Hinckley, United Kingdom Bennett & Game Recruitment Full time

    Electrically Biased Service Engineer required. Our client is a specialist provider of production and proocessing machinery for the food and beverage industries, based in the Hinckley area. Due to continued success they are seeking an enthusiastic ServiceEngineer to join the team, who will spend their time split between office based internal support and...


  • Hinckley, United Kingdom AQ Group Ltd Full time

    The AQ Group is an independent family run business involved in the manufacture and supply of luxury shower enclosures and luxury bathroom products globally. Although a small team, we are renowned within the industry for our cutting edge approach and our commitment to British manufacturing all carried out within our Headquaters in Hinckley, Leicesteshire. We...


  • Hinckley, Leicestershire, United Kingdom Triumph Motorcycles Full time

    The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride. An opportunity to play a key role within the global Sales &...

  • Marketing Manager

    7 days ago


    Hinckley & Bosworth, Leicestershire, United Kingdom Harlow Recruitment Ltd Full time

    An opportunity to play a key role within the global Sales & Marketing team has emerged at a globally recognised brand. The Product Marketing Manager is responsible for planning, co-ordination, and the overall content and message management of product marketing activity for our client's growing marketing function and new product line. The remit for this role...

  • Salesforce Admin

    Found in: Talent UK 2A C2 - 4 days ago


    Hinckley, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce AdminAn exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales...