Penalties Liaison Officer

2 weeks ago


Cardiff, United Kingdom Companies House Full time

**Details**:
**Reference number**:

- 347257**Salary**:

- £25,613 - £28,066-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- C**Contract type**:

- Permanent**Business area**:

- CH - Finance - Other Sanctions Finance**Type of role**:

- Finance**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
Reporting to the Penalties Collection Manager you will be responsible for the efficient day to day running of the collection of penalties which relate to Powers and Sanctions and Legislative reform. The legislative changes that are being introduced mean that these penalty schemes are high profile.

This is a key role which also means liaising directly with an external debt collection supplier to ensure our organisation can meet and deliver its business and strategic objectives. Therfore ensuring the effectiveness of the end-to-end debt collection process.

You will be a key conduit between the Powers and Sanctions and Legislatative Reform operation teams, finance teams and external debt collection suppliers. Engaging regularly with both internal and external stakeholders, working collaboratively across the buiness to advise and support on the introduction of the finance collection processes for the new penalty schemes.

In future it is likely that this role will have direct reports once volumes and complexities of the transactions are known.

This is an exciting time to join Companies House. We are transforming the organisation to take on new powers to tackle economic crime, drive the use of data and intelligence and continue to deliver brilliant customer services.

At Companies House we’re committed to creating a great place to work for all our colleagues. We encourage our brilliant people to bring their whole selves to work, perform to the very best of their ability and flourish; supporting us to fulfil our vision to becoming the most innovative, open, and trusted registry in the world.

We value our people and their contributions and have created a sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through engagement, wellbeing and development which has resulted in Gold Investors in People and MIND index awards. We encourage professional development, celebrate success and live our values to effect real change.

To find out more about what a great place Companies House is to work visit Companies House

**Job description**:

- Advise and support on implementing new collection processes for the Powers and Sanctions /Legislative reform penalty schemes.
- Liaise on CH Financial penalty operational matters to internal and external stakeholders, including the Customer Delivery Directorate, Finance Systems and Data and Financial Accounting teams to ensure understanding of key deliverables, issues and opportunities.
- Complex query management, so strong engagement with customers on brand new penalty schemes as well as investigation and resolving any necessary adjustments to our finance system.
- Develop desk notes and provide cross training and knowledge sharing across all CH penalty schemes including (Late Filing Penalty (LFP) schemes) to ensure that there is adequate coverage of tasks and training to provide the best service possible.
- Contribute and support on sound financial controls within the processes to help manage and identify risks and opportunities.
- Collaborate with the LFP team, Finance Systems & Data to resolve system problems and identify areas which require improvement working towards the vision of full automation.
- Champion strong customer service working closely with internal customers as well as external customer to ensure the best possible service is delivered.

**Person specification**:

- Sound credit management knowledge.
- Strong numerical skills and attention to detail.
- Knowledge of finance systems.
- Ability to prioritise work daily depending on business needs and to use own initiative.
- Someone who will champion Companies House values,Working as One/Excellent Behaviors and Standards/Every Achievement Counts and behaviors,Accountable/Bold/Curious.
- Experience of operational experience in Credit Management processes
- Experience of Microsoft office products

**Technical skills**

Desirable for qualification in Credit Management or studying Finance qualification (e.g. AAT/CCAB)

**Benefits**:

- Alongside your salary of £25,613, Companies House contributes £6,915 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expectin



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