Resident Liaison Officer

3 weeks ago

Peterborough, United Kingdom Ark Fire Protection Ltd Full time

**We are Ark Fire Protection**
Ark Fire Protection is a leading passive fire protection specialist across Greater London and the United Kingdom with unrivalled expertise, providing solutions and services in the specification and installation of passive fire protection systems. Our head office is based in Peterborough, with strategic locations in London, Birmingham, Leeds, Manchester, and Glasgow.

**Join the Ark Fire Protection Team as a Resident Liason Officer / Maintenance Scheduler**
Are you organized, detail-oriented, and eager to contribute to a growing company? Ark Fire Protection is seeking a motivated Resident Liason Officer / Maintenance Scheduler to join our team in Peterborough to Provide support to ensure efficient operation of site maintenance.

**Role Responsibilities**
- Addressing any inquiries about fire safety measures, emergency response procedures, and fire prevention best practices.
- Be the main point of contact for residents - dealing with any concerns and feedback in a timely and professional manner.
- Ensuring resident feedback is acknowledged and communicated to the project team
- Keeping residents informed on construction progress and activity
- Arrange regular surveys and assessments to gauge resident satisfaction and identify areas for improvement.
- Maintain accurate records and feedback for reporting and analysis purposes.
- Organise regular fire safety assessments in residential areas, identifying potential hazards and recommending preventive measures.
- Work closely with the team to ensure that fire safety and systems are well-maintained and compliant with regulations.
- Answer and manage incoming calls.
- Oversee your own inbox as well as multiple shared mailboxes.
- Assist in scheduling appointments and meetings.
- Prepare reports and documents.
- Provide general administrative support.
- Maintain trusting relationships with suppliers, customers and colleagues by performing tasks with integrity and honesty.
- Perform other duties as assigned by senior management.

**Requirements**:

- Minimum 3 years experience in a similar role
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite (Word, Excel)
- Excellent communication and interpersonal abilities
- Attention to detail and ability to multitask
- Flexibility to adapt to changing needs, as well as working individually or as part of a team

**The role is office-based, Monday to Friday, 08:00 - 17:00 in Peterborough.**

**Benefits of working at Ark**:

- Regular social events throughout the year
- Your Birthday off
- Employee assistance counselling program
- Gym Membership

**Salary Starting from £25,000 (dependent upon experience)**

Join our dynamic team and contribute to the success of Ark Fire Protection Ltd

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Resident liason: 2 years (preferred)
- maintenance scheduling: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: RLO001

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