Service Site Manager

2 weeks ago

London, United Kingdom Porsche Retail Group Full time

Due to sustained growth of the Porsche brand, we're delighted to confirm that we will be increasing capacity at our **Porsche Centre** in **West London**and offers the role of Service Site Manager. This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parkingand is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.
**About the company
**Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. PorscheRetail Group are proud to be one of Best Companies’ **Top 100 large companies to work for in the UK**, as well as a **Top 5 company in Automotive**, and combine an outstanding working environment with great benefits and an extremely competitive package.
**About the role
**As Service Site Manager, you will:

- Manage the **Service Factory** daily operations, looking after all aspects of the facility, the welfare of the employees, visitors and suppliers on site
- Lead the Team of Service Advisors/Executives, Administrators and Service Assistants to ensure that commercial and operational requirements are considered and met all times

**About the responsibilities:
**In the role of Service Site Manager, you will:

- Effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations
- Review the allocation of work booked in by leading the planning meeting, identifying the resources required a minimum of 3 days in advance of the appointment
- Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan
- Ensure work is completed fully to customer requirements in the agreed timescales
- Holding weekly group review meetings with all members of the team
- Ensure full compliance to manufacturer’s policy regarding recall campaigns
- Identification of Continuous Improvement areas throughout the operation
- Keep updated with technical knowledge and the FCA Compliance requirements of the business

**Facilities**
- Ensure awareness and compliance to all fire safety, security & health and safety procedures along with the maintenance of tidy and efficient work areas
- Oversee and be responsible for all staff employed at and entering the site including subcontractors e.g. Bodyshop employees, Drivers and Valeters.

**Employees**
- Team leadership for the Service Factory employees including, recruitment, grievances, disciplinary, training, coaching and mentoring as required
- In conjunction with the Aftersales Manager, managing resources including holiday cover, absence cover etc
- Holding monthly individual review meeting and set individual targets with all members of the team to ensure achievement of targets
- Identify individual team development needs, utilising a mix of personal/team coaching and formal training

**About the hours & rewards
**For the role of Service Site Manager, on-site staff parking will be available alongside a market leading remuneration package and the support you would expect from a manufacturer owned Top 100 company.
The hours of work are Monday to Friday 8.00am to 6.00pm & Saturdays 8am to 1pm on a rota basis and there is a salary on offer of circa £48,150 per annum, dependant on experience, plus bonus with an OTE of circa £61K. Benefits include:

- 25 days holiday per year plus bank holidays
- VWG Company Car
- Private Medical Insurance
- DC Pension Scheme
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme

**How to apply
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
- automotive, motor trade, site manager, service centre, service advisor, workshop manager,_

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