Site Soft Services Manager

3 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Job summary

The Site Soft Services Manager post reports to the Head of Site Soft Services for St Thomas' and the Evelina London Children's Hospitals and is responsible for leading, directing, managing, and developing a range of services, including:

Patient Food Services Housekeeping Services

The post holder will be responsible for the management of a diverse group of staff and professions, delivering highly complex operational services. You will join a dynamic and skilled team and will have the opportunity to build on the strengths of the current services. The post holder will be flexible to adapt to future changes to ensure the needs and objectives of the Trust are met.

St Thomas' Site Soft Services provides critical front-line operational services which have a fundamental role in supporting clinical activities within the Trust. Our focus is on providing a high quality hospital environment and experience for patients, achieved by setting new and improved standards and by fostering a strong overarching patient-focused approach.

An interview date is provisionally set for 22 May 2024.

Main duties of the job

Support the Head of Site Soft Services in providing strategic leadership and direction for Housekeeping and Patient Food Services, in St Thomas' SoftServices to ensure the delivery of an effective, high quality and cost-effective service to Essentia sites including internal and external clients. Agree annual service requirements with Head of Site Soft Services and SiteGeneral Manager for the provision of soft facilities management services to agreed delivery and operating standards. Ensure operational plans and objectives are in place for all service teams and their services and ensure they are monitored and aligned to the appraisal process. Lead the development, provision and operational management of Soft FM services to GSTT and Evelina London Children's Hospital. To undertake a range of specific projects, some of which will be complex in nature, to develop policies, systems and procedures which are compatible with the existing and strategic direction and have an impact Trust-wide. Ensure staff structures are organised to achieve maximum effectiveness in delivering Essentia's objectives. Manage budgets and ensure expenditure and income is within the agreed financial plans and budget. Continually seek cost and quality efficiencies.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Experience

Essential

Direct senior management experience within a facilities/hotel services environment. Extensive in-depth demonstrable success in delivering change and performance with and through management teams.

Desirable

Management of a hotel services operational service within an NHS or healthcare environment.

Qualifications

Essential

Master's Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.

Desirable

Member of relevant professional organisation.

Skills

Essential

Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams. Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands. Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.

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