Customer Care Advisor, Emea

2 weeks ago

London, United Kingdom Circle Full time

**What you'll be part of**:
With the mission "To raise global economic prosperity through the frictionless exchange of value," Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

**What you'll be responsible for**:
You'll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You'll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.

**What you'll work on**:

- Engage with customers to resolve issues that come through as support tickets to our team
- Craft well written, tailored communications to help customers resolve their issues
- Be a senior member of support to customers and other care team members
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve our goals

**You will aspire to our four core values**:

- **Multistakeholder - **you have dedication and commitment to our customers, shareholders, employees and families and local communities.
- **Mindful - **you seek to be respectful, an active listener and to pay attention to detail.
- **Driven by Excellence - **you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
- **High Integrity - **you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

**What you'll bring to Circle**:

- 3+ years of prior experience working in a fast paced global support team
- Have a talent for writing and a skill for communicating complex problems clearly
- You care deeply about the customer experience and strive to refine your skills everyday
- Have experience leading and managing projects that improve the customer experience journey and internal growth of the company
- You're a highly motivated and caring person who has a passion for learning
- A core principle of yours is sharing knowledge and helping people do their very best work
- You enjoy the challenge of solving open-ended problems in a timely manner
- Have a working knowledge of ticket support systems, such as Zendesk and HubSpot
- Experience providing Live Chat Support and/or Social Media Support preferred
- Experience with data analytics tools for troubleshooting problems preferred
- Experience in financial services or payments businesses
- Experience mentoring other team members preferred
- Experience contributing to departmental processes and procedures
- Experience/familiarity with Slack, Apple MacOS and GSuite.
- Availability to work on weekends and holidays

We are an **equal opportunity employer** and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**#LI-Remote**:

  • Marketing Operations Specialist, Aws Emea Marketing

    2 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    Experience in professional non-internship marketing - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building and optimizing multiple, simultaneous marketing campaigns - Experience managing or working within cross-functional marketing and creative...

  • EMEA Finance Director

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • Payroll and Benefit Advisor

    2 weeks ago

    London, United Kingdom Taboola Full time

    Benefits Advisor (Part-Time) – EMEA HR Team Taboola is expanding and we’re excited to announce a unique opportunity for an experienced and hands-on Benefits Advisor to join our EMEA HR team on a part-time basis. This new role, requiring a commitment of 2-3 days per week, will focus on the management of benefits programmes for all EMEA locations and the...

  • EMEA Finance Director

    2 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Strategic Customer Engagements

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Customer Care Advisor

    3 days ago

    North London, United Kingdom Electron Green Full time

    Are you looking for a rewarding career change? Do you desire a dynamic and sociable work environment with ample opportunities for growth and earning potential? HomeSun is hiring for various positions, including Trainee Customer Care Advisors, Appointment Makers, Team Leaders, Sales Closers, and Drivers. About HomeSun HomeSun is a leading sustainable...

  • Customer Care Advisor

    7 days ago

    London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Passionate about Customer Service?** We are looking to hire a number of Customer Care Advisors to join my clients rapidly expanding Customer Success team. If you enjoy thinking outside of the box, engaging customers, are organised, and strive to make customers happy, this could be just what you are looking for. Hours of work : Monday...

  • Technical Account Manager, ES

    Found in: Talent UK C2 - 3 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide...

  • Emea Mobility Operations Specialist

    4 days ago

    London, United Kingdom Manning Global Full time

    Our client, a global and innovative social media company, is recruiting for an ** EMEA** **Mobility Operations Specialist ** to join their business in the ** UK.** **Position Title** **EMEA Mobility Operations Specialist** **Position Type**Start Date** - ASAP**Duration** - 7 months**Location** - London, UK**Contact **: - Alena I | - +44 151 808...

  • Customer Care Advisor

    3 days ago

    London, United Kingdom Swish Fibre Full time

    **Could you be the person to help us build our future success?**: **Who we are**: We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 1,000,000 premises bringing truly exceptionalconnectivity services to homes and businesses in the South of England. We want to improve...

  • Customer Care Advisor

    3 days ago

    London, United Kingdom Swish Fibre Full time

    **Could you be the person to help us build our future success?**: **Who we are**: We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 1,000,000 premises bringing truly exceptional connectivity services to homes and businesses in the South of England. We want to...

  • Strategic Customer Engagements Deal Lead, DL

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • EMEA SAP Product Manager

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...

  • Leaving Care Personal Advisor

    6 days ago

    Uxbridge, Greater London, United Kingdom Service Care Solutions Full time

    Leaving Care Personal Advisor Location: London Borough of Hillingdon Salary: £24ltd Contract Type: Initially 3 months About the Role The Personal Advisor role is an exciting opportunity for a dedicated and compassionate individual to work in collaboration with qualified Social Workers to assess the needs of looked after young people preparing for...

  • Technical Account Manager, Enterprise Support, ES

    Found in: Talent UK C2 - 6 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide...

  • Technical Account Manager, Enterprise Support

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide...

  • Head of Customer Success Emea

    6 days ago

    London, United Kingdom BlueOptima Full time

    Company Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...

  • Head of Customer Success Emea

    1 week ago

    London, United Kingdom BlueOptima Full time

    Company Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...

  • Head of EMEA

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom State Street Full time

    Job Title:Head of EMEA and APAC Sales, Global Cash Business Corporate TitleManaging DirectorReporting To:Global Head of CashDepartment:Chief Business OfficeLocation:LondonPromoting a Culture of Excellence:We know our success hinges on attracting the best people to join us. Our people are our greatest asset: highly skilled, engaged and productive teams are...

  • Leaving Care Personal Advisor

    14 hours ago

    Uxbridge, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Leaving Care Personal Advisor Location: London Borough of Hillingdon Salary: £24ltd Contract Type: Initially 3 months About the Role The Personal Advisor role is an exciting opportunity for a dedicated and compassionate individual to work in collaboration with qualified Social Workers to assess the needs of looked after young people preparing for...