Service Advisor

3 weeks ago

Aberdeen, United Kingdom Pybus Recruitment Full time

**Details**:

- Job: Service Advisor
- Location: Aberdeen
- Full Time and Permanent
- Salary: From up to £28,000 DOE + Plus Bonus
- Hours: Monday to Friday - 8.00am-5.30pm or 9.00am to 6.30pm - 1 Saturday out of every 4 - Saturday hours are 8.00am-5.00pm

AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR

Our client is an industry-leading and award-winning employer who are actively looking to recruit a Service Advisor for their NEW dealership in Aberdeen.

Our client is looking for an experienced Service Advisor who can work to deadlines and handle sensitive and confidential information. You will have excellent communication skills and experience in a selling/customer service environment.

In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment, and enthusiasm along with a willingness to contribute to the team and more importantly their customers.

**Job Purpose**:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan’ and support continuous process improvement. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

**Key Responsibilities**:

- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients’ products and services.

**Requirements**:

- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer-facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of the 'Right to work in the UK’

**Benefits**
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website

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