Medical Secretary

**Job description**

**Title **Medical Secretary

**Responsible to**:Practice Manager

**Location**: Weavers Medical

**Hours**: 16-20 Hours per week Monday - Friday

Minimum of 3 working days

**Main Purpose**:
To provide general secretarial support to the doctors and health professionals, involving word processing and audio typing skills with general clerical work.

**Key Tasks**:
To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of 5letters and patient referrals as well as completion of referral forms and uploading to Choose and Book. All work to be done in an accurate and quality manner.
- To deal with all queries from patients regarding referrals (NHS or private) and following up with the relevant hospital as required
- To expedite referrals as requested from the GPs from time to time
- To process all requests from patients for ‘to whom it may concern’ letters
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics/referral information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- To receive all the incoming clinical mail and sort it according to agreed protocols.
- To action incoming mail according to agreed protocols.

**Processing referrals**

a) To ensure all Choose and Book (C&B) referral forms are completed in full

b) To upload all C&B referrals to the C&B website

**Queries from Patients**

a) Process all requests from patients for ‘to whom it may concern letters’

b) Take telephone calls from patients regarding any referral query or hospital appointment query

c) To process forms handed in by patients which need completion, passing to the GP for checking/signature once complete

**Incoming Clinical Mail**

a) Sort all incoming clinical mail for scanning into ‘Dr and patient’ and ‘patient only’.

b) For all mail that can be actioned by the medical secretaries, to scan, file and action the letter

**Other Admin Tasks**

a) To action all tasks assigned to the medical secretary team

b) Any other duties as considered relevant from time to time
Health & Safety & Fire Safety:

- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.
- The post holder will adhere to the Prospect House Fire Strategy.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**Job Type**: Part-time

Part-time hours: 16-20 per week

**Salary**: £10.75-£11.75 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- No weekends

COVID-19 considerations:
All areas of the practice are COVID secure. Masks worn at all times by all members of staff and patients.

Ability to commute/relocate:

- Kettering NN16 8DN: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have qualifications in English and Maths at GCSE or equivalent Grade C or above?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Primary Care: 1 year (preferred)
- office: 1 year (preferred)

Work Location: In person

Application deadline: 30/11/2023

**Job Type**: Part-time

**Salary**: £10.75-£11.75 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kettering: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Medical Secretary: 1 year (preferred)

Work Location: In person

Application deadline: 30/11/2023