Clinical Service Lead

7 months ago

Tooting, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Communication To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development. To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation. To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc. To maintain effective and helpful relationships with service users, their relatives, friends and carers.

To maintain effective relationships with members of the Trust, and other statutory andvoluntary agencies. Service Development and Review To be responsible for the regular review and updating of the services operational policy. To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks. To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.

To work with service users, carers and other local stakeholders to tackle healthinequalities. To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements. To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning. To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.

To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement. To lead the community engagement programme and delivery of tailored and coproduced services for key priority population groups. Management of Resources and Performance To use integrated management information systems to ensure resources are managed effectively. To ensure all members of the team are recording clinical and patient managementinformation using IAPTus and RiO, as required.

To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken. To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget. In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service. To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.

To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers Leadership To develop and promote collaborative and integrated working across all elements of the service. To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined. To devolve resource management to team managers where appropriate. To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.

To identify and acknowledge individual and team strengths and ensure access to opportunities for further development To facilitate career development and promote future leaders both for clinical practice and for management roles. Governance To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting. To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework. To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery To encourage staff to share good practice, develop ideas to improve services andpromote research.

To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene. To promote regular service audit and performance evaluation. To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk. Training and Development To undertake mandatory and statutory training as required by Trust policy.

To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required. To contribute and commit to undertaking an annual Development Review/appraisal. To undertake personal development as identified in the Personal Development Plan (PDP).

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