Customer Services Watford

3 weeks ago


Watford, United Kingdom Contactum Full time

**The Company**:
Contactum Ltd has a manufacturing facility in Cricklewood, London and a Logistic Centre and Head Office in Croxley Green, WD18, is a leading UK manufacturers of Wiring Accessories & Circuit Protection electrical products.

Since 2009 the Company has been part of the Alfanar group, benefiting from substantial investment, which has helped deliver significant growth over that period.

The Company continues to enjoy strong growth both within the UK and Overseas, and with ambitious plans to further develop the business.

**The Role**:
The role will involve managing key accounts and being the main point of contact for those customers, taking orders and answering any queries.

**What you will be doing**:

- Managing Key Accounts and being the main point of contact for those customers, answering any queries
- Receiving and processing customer orders
- Resolving issues for orders already placed
- Dealing with customers queries
- Liaising with Distributor Sales Managers in relation to prices, terms and lead times

**What you will need**:

- Strong commitment to delivering excellent customer service
- Great attention to detail
- Excellent communication skills
- Excellent administration skills
- Proficient in the MS Office suite
- Experience communicating with customers on a regular basis
- Experience of using CRM and/or SAP would be an advantage
- Experience working within electrical wholesaler or distributors would also be an advantage.



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