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Commercial Shift Leader

3 months ago


Newcastle upon Tyne, United Kingdom Newcastle University Students Union Full time

**Position overview**:
We are currently seeking a motivated and experienced Shift Leader to join our team. The Shift Leader will play a crucial role in overseeing daily operations in our bar/restaurant, leading the bar staff, and ensuring that our visitors have an outstanding experience.

**Key responsibilities**:

- Supervise and coordinate bar and restaurant staff during shifts
- Ensure high levels of customer service and guest satisfaction
- Prepare and serve a variety of beverages including coffee, cocktails, beers and wines
- Manage inventory and order supplies as needed
- Handle customer complaints and resolve issues promptly or escalate as required
- Train new bar staff and support development of existing staff
- Maintain cleanliness and organisation of the bar area
- Adhere to safety and hygiene regulations

Qualifications and experience:

- Previous experience in a similar role
- Strong leadership and communication skills
- Excellent customer service skills
- Ability to work in a fast paced environment
- Attention to detail and organisational skills
- A personal licence or certification in responsible alcohol is a plus

How to apply:
Pay: £23,700.00 per year

**Benefits**:

- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 05/05/2024
Reference ID: Vac 73