Lead Coordinator, Band 5- Ophthalmology

6 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Educated to degree level or equivalent post-secondary education or workplace experience, working as team leader or senior supervisor in a large complex healthcare organisation. - Health & Social Care Management Certificate, BTEC Management qualification or equivalent experience in the workplace setting. - Ability to prioritise workload and resolve unforeseen problems as they occur - Co-ordinate all aspects of the services failsafe governance activities in conjunction with the Head of Ophthalmology and Clinical Governance Management. - Analysis of follow up PTL of varying levels of complexity, decisions on meeting quality targets, highlighting gaps and issues in performance information.
- Participate in validation of patient pathways to ensure patients receive their treatment within the specified timescale. - Using initiative and judgement to raise issues with Line Manager or members of the Teams when. - Proactively manage waiting times for individual high-risk patients, producing lists of at risk patients. Negotiate patient management arrangements with key staff - To work with Medisight teams for software upgrades to allow specific audits within the system - To communicate effectively and empathetically with patients and their relatives - To monitor/validate PTLs, highlighting concerns or issues to the general manager and/or Consultants - To work with the general manager and clinical teams to support service improvement initiatives which help streamline the patient journey and improve the quality of care and service provision and highlight bottlenecks.

Where possible, suggesting and implementing solutions. - Complete any necessary data validation timely and accurately - Check clinics daily for capacity and ensure all slots are filled in a timely manager. Highlight any capacity issues, to enable extra sessions to be set up - Carry out regular audits/surveys, collate and present - Identify any training needs, within the wider team/teams - assist with implementing and delivering training/workshops as required. Responsible for the failsafe training of all staff across the service both clinical and non-clinical.
- Ensure all staff comply with relevant policies. -Continually develop skills in the use of various hospital information systems - Undertake specific projects and tasks as requested by the Teams. - Keep up to date with national targets, developing knowledge and experience of patient pathways and 18 weeks - To collaborate with other departments to ensure referrals are processed correctly - Attend and provide minute taking for the Ophthalmology Business Meetings

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