E-commerce & Technical Support Specialist

4 weeks ago

Milton Keynes, United Kingdom Viva Wallet Full time

**Description**

**E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer**

Are you looking for the chance to be apart of one of Europe’s fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?

As an **E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer **your role would involve acting as 2nd level point of contact for any technical issues for our customers. Troubleshooting POS, software, and payment gateway. You will be able to offer the best solution to help our customer and become their trusted partner. Viva wallet is based in 24 countries, growing at an exponential rate with the backing of JP Morgan.

**As a E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer, you will**:

- Be the escalation point for our 1st level Technical Support.
- Diagnose and resolve problems using documented procedures and checklist.
- Offer the most suitable solution to customers’ issues and become their trusted partner.

**Requirements**:
For this position you can be either:

- Experience in E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer.
- Recently completed IT Training School/IT Studies with a keen interest in E-Commerce technology.

Ideally you will have:

- 1-year minimum experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry.
- Working knowledge of API, API Calls, Shopify, Woo-Commerce, E-Commerce platforms/modules/plug-ins.
- Extra confidence with technology and familiar with CRM systems, software, and hardware.
- Passionate about serving customers, act with ownership and maintains high level of professionalism.
- Creativity and a strong desire to solve IT problems.

**Desirable**
- The ability to communicate in additional EU language such as French, Dutch, Greek at C1, C2 level or above would be considered a plus.

**Benefits**
- A competitive salary (based upon your super skills and experience).
- Annual personal performance bonus (Up to 4 x monthly salaries).
- Pension.
- Free gym for Milton Keynes employees.
- 22 Days holiday rising to 25 with service.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- MILTON KEYNES: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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