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Reservations Agent

4 months ago

East London, United Kingdom RBH Management Full time

**Job Ref**:RBH12005

**Branch**:Crowne Plaza Docklands

**Location**:Crowne Plaza Docklands, London

**Salary/Benefits**:£23,581.00 per Annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Insert shift pattern/flexible arrangements if any

**Hours per week**:40

**Posted date**:08/05/2023

**Closing date**:21/06/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A RESERVATIONS AGENT AT CROWNE PLAZA DOCKLANDS**
- What you'll be doing..._

Reporting to the Revenue Manager, the successfully recruited Reservations Agent will have excellent interpersonal skills and will be a crucial part of the team.

As Reservations Agent you must be self-motivated and be personable in the way you deal with people, who believe in delivering the best possible standards in guest service. The role requires excellent interpersonal skills to handle guest complaints and show you care by being thoughtful in the way you welcome and connect with guests. You will be pro-actively required to maximise conversion of all enquiries to the hotel.

As Reservations Agent you will work within the reservations team supporting each other on a day-to-day basis and ensuring every enquiry is maximised and ideally converted to a sale through effective call handling techniques, throughout product knowledge and superior customer service. Attention to detail is key to this role ensuring all reservations are handled both timely and accurately with excellent customer service skills. It is essential to have a positive, ‘can do’ attitude and a drive to excel, good listening skills to provide team and client-oriented service and to build relationships with key clients.

**Your key areas responsibility will include**:

- To ensure all company procedures, standards and brand values are being adhered to and delivered.
- To receive telephone enquiries and take the appropriate follow up action necessary to convert the call to then generate a ‘sale’
- Handle all enquiries and reservations, offering a personal service as per the standard operating procedures.
- To input reservation at a high-quality level
- Upsell all areas of the hotel
- Communicate and coordinate all group activities with front office and other relevant departments.
- Knowledge of Opera

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

If you are a receptionist or a Reservations Agent with at least 1-year experience from a hotel background and looking for a new career move, then please send your CV today.

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

Crowne Plaza London Docklands - Excel is a great urban hideaway in the heart of London's thriving Docklands area. Located only 5 minutes' walk from the Docklands Light Railway station, it's an ideal base for visiting the city's many attractions.

Emirates Airline Cable Cars are located just next to the hotel, making for a fun and convenient form of travel or just a high flying experience with spectacular views of London. The hotel's restaurant with al fresco terrace dining and swimming pool and health club give you those much needed comforts after a hard days shopping and exploring.