Housing Performance Lead

3 weeks ago

Honiton, United Kingdom Business Smart Solutions Full time

**Rate**: £56.26 per hour Umbrella

**Term**:Until 31/03/2024 initially

**Hours per week**:37

**Job purpose**:
To continuously review the operational processes within the services to ensure continuous improvement and that an excellent service is provided to customers, including training staff where a need is identified, monitoring data streams to keep abreast of trends and responding to statutory requests for review under the Housing Act 1996 and Freedom of Information data requests.

**Core accountabilities**:
1. To continuously review housing options cases, identifying areas for improvement and of good practice.

2. To provide training and/or coaching to Housing Service staff where areas for improvement are identified.

3. To carry out statutory reviews under Part VII and Part VI of The Housing Act 1996.

4. To respond to customer complaints across the service, ensuring that any learning is identified and embedded.

5. To monitor relevant housing statistics and identify trends, translating back to service provision.

6. To respond to Freedom of Information requests, ensuring data is shared appropriately and in a timely manner.

7. To contribute towards the development of Housing Service strategies, policies and procedures.

8. To keep abreast of good practice on a local and national basis and embed into service provision where practical to do so.

9. To represent the Housing Service at internal and external meetings.

10. Offer a customer focused service using systems thinking principles.

11. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.

12. Take personal responsibility for the relevant aspects of the Council’s Health and Safety Policy.

13. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.

14. Evaluate and assist in managing risk within the service.

**Education/training**
- Degree in Housing, or equivalent experience
- Membership of the CIH
- Project/Change Management qualification

**Knowledge**
- Extensive housing options knowledge - law and process

**Experience, skills and abilities**
- Experience of carrying out statutory reviews
- Experience in coaching/training
- Ability to collate and analyse datasets
- Excellent IT skills, including Word, Excel, PowerPoint and databases
- Ability to effectively manage a complex and varied workload
- Ability to deal sensitively with vulnerable customers
- Excellent communications skills - verbal and written

**EDDC behaviours Must be able to demonstrate the Council’s behaviours of**:

- Simplicity in communication
- Systems thinking and excellence in service delivery
- Trust and respect
- Accountability
- Working together
- Excellence in leadership

**Special requirements & employee screening checks required for successful applicant**
- A valid driving license and own car are essential (reasonable adjustments may be possible according to the Equality Act).
- Right to work in the UK
- Check of qualifications essential to the Job
- References
- Basic Disclosure Certificate

**Job Types**: Temporary contract, Full-time
Contract length: 3 months

**Salary**: £56.26 per hour

Expected hours: 37 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have extensive housing options knowledge - law and process?

**Experience**:

- Local Government: 1 year (required)

Licence/Certification:

- Degree in Housing, or equivalent experience (preferred)
- Membership of the CIH (preferred)
- Project/Change Management qualification (preferred)

Work Location: In person

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